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PetSmart
Your one-stop shop for pet supplies, grooming, and care in Houston.
1.8(5 reviews)
retail-store
$$
Your one-stop shop for pet supplies, grooming, and care in Houston.
PetSmart is a leading pet store in Houston, offering a wide range of products, grooming services, and pet care solutions. We provide everything from food and toys to training and veterinary referrals, dedicated to keeping your furry friends happy and healthy. Our experienced team is here to help with all your pet needs in a welcoming environment.
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Professional grooming services including baths, haircuts, and nail trimming for dogs and cats.
Extensive selection of food, toys, beds, and accessories for all types of pets.
Obedience classes and behavioral training programs led by certified trainers.
Connections to local vet clinics and emergency care for pet health needs.
Support for pet adoption through partnerships with rescue organizations.
I brought my fur babies to get groomed and one of them had a health emergency. The groomers acted fast and took her over to the vet and let me know she needed to be rushed to the emergency vet. After I took her there the manager of the grooming salon met me over there and stayed with me the entire time during the emergency. They even kept my other fur baby while I was at the emergency vet. Thank you so much to the manager and the other workers who noticed the emergency and acted quickly. My fur babies mean the world to me ❤️
Last time I take my dog to get groomed here. The cut in itself was fine. They did his back paws as you'll see in the pictures no issue as it isn't irritated, but the two front paws were very damaged and hes been licking them for two days because of it (you'll see below how irritated and even bloodied they got). When I go in to report this problem they give me severe attitude saying "why is that our problem? What you want us to do about it?" Obviously so kind of refund for the service but at least a damn apology "our bad" no not even that. Instead they blamed our dog for licking his paws. Be accountable when you make an error, apologize and just be better. Last time I take my dog for grooming here.
This review is for the grooming department specifically. This location has been my go to for getting my pup groomed, but the last couple of visits are making me second guess that. In the second to last visit, Amsi gave me a little bit of a hard time with accepting proof of vaccinations, even though I’ve always provided the same document before without an issue. She also shaved my dog’s nose without a warning. In all the years I’ve taken him to get groomed, no one has ever touched his nose! I’ve attached pictures for reference. I always provided reference photos in person so I was shocked. In the last visit, Amber was the groomer. I paid for his service online, but when I arrived two hours after I was called for pick up, I was told there was a fee for pet care?? I wasn’t informed that if you didn’t pick up your pet within an hour of him being ready, they’d add a fee. Fortunately, they waived it. But overall, I'm starting to get disappointed with the service and communication here…
Taking your fur babies to PETSMART is like taking your kids to Supercuts. Inexperienced groomers possibly in training. They DO NOT know how to properly groom pets. Worst thing is when they make a mistake and they do not admit it.
This is the 3rd time they played with me and my dog. First time they said his genital area was irritated (even though the vet had cleared earlier that day and told me to get him groomed instead to help heal his skin faster). I said ok and left. 2nd time I took him his rabies was expired by a few days and they refused which completely made sense. I left. 3rd time today I went there with new rabies paper, his genitals are fine and they took my dog in and said to come back after 4 hours. They were arguing about him having matting and instead of brushing they wanted to shave him. I said do not make him bald. So they wanted to “spot shave” him. I still said fine do it. I left and barely made it to the grocery store and they called back, “come and get your dog back he is not letting us work on him”. Aren’t you the groomer? Which dog lets you shower them without a tantrum? My dog is a German Shepherd, of course they are gonna be dramatic. They added “take him to any mommy-poppy type of groomers where they can sedate him with gummies.” Just say you are good with smaller breeds ONLY. And just to add more, my dog was TRAINED by petsmart’s trainer. I got their puppy classes, beginners and intermediate classes for both my dogs. So after spending thousands of dollars in training by Petsmart, Petsmart is saying his behaviour isn’t good enough to get a basic shower and brush. Shame on you and you are never gonna get any business from me again. Either your training program is bullshit or your groomers are bullshit. I will let you choose. Edit: Also, let me not forget to add they took his leash off before I could put my leash back on him. When I asked why did you took his leash off, they said he was pulling. All of these groomers are newbies and don’t know what they are doing. They should simply say small dogs only and I would never keep coming back to this same place.
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