10kd
I went to this store on Jan 5th 2026 afternoon to return a few brand new items I bought on petsmart.com. I can no longer use the items from my petsmart.com order due to my pet passing away. However, when I got to the store and told the employees the circumstances and that I wanted to return the order, the employees there had no sympthy, no compassion, was rude, and impatient. They had all these rules that made the petsmart.com return more difficult than it should be -- need to bring the same credit card used to place the order (not a real requirement, the POS system does not restrict this), need to enter an ID and process as a no-receipt return, etc. I was going through a hard time already and the employees here only made it more difficult. I will no longer recommend this store or petsmart brand in general. If I ever need to buy pet supplies again, I would consider petsmart last.
