Isaac
Extremely disappointed with our experience at Pinstack. Brooklyn was extremely rude to a member of our party during a work gathering. He was simply standing in an area she was walking through, and instead of politely asking him to let her pass, she raised her voice and spoke to him with disrespect. That is not how customers should ever be treated. In contrast, Lucy provided outstanding, world-class customer service. She was kind, respectful, and handled interactions the way a true professional should. She demonstrated leadership qualities and professionalism far beyond what we experienced with Brooklyn. This was a work event, and the way our group was treated was unacceptable. Because of this experience, our organization will not be spending another dollar at this location. Customer service should be about respect, not power trips.
