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Thomas González Robertsvia Google

about 1 month ago

I had a great experience working with Jerome and would highly recommend him, especially to first-time homeowners. From the start, he was incredibly hardworking, courteous, and consistently positive. He took the time to clearly explain what he recommended, what work he would be taking on, and why, which made the entire process feel transparent and stress-free. Jerome was also certified to service and repair Kohler products, and he did an excellent job liaising between me and Kohler when needed. That extra layer of support was extremely reassuring and showed how knowledgeable and professional he is. I really appreciated how respectful he was of my home. He brought separate shoes for indoor versus outdoor work, wore protective booties, and made sure to clean up his workspace thoroughly when he was finished. Pricing was clear and upfront, with no surprises. When you’re navigating home repairs—especially for the first time—it makes a huge difference to have someone who is not only skilled, but also kind and patient. Jerome provided exactly that, and I’m very grateful for his help. I wouldn’t hesitate to call him again.

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Aaron Ezellvia Google

2 months ago

Just bought a house that needed a new sewer line, and went with Plumb Works after getting a few quotes because of their attention to detail, friendly customer service, willingness to work within our budget, and extended warranty. The work included running a trench and cutting out part of the driveway, which they returned to good condition when finished. I would recommend them for any job.

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Justin Schaeffervia Google

3 months ago

Wow. I'm not joking...I told my wife I had goosebumps after I got off the phone with Andrew, the technician that fixed several gas leaks and an improperly vented water heater for a blind, senior neighbor here in Kirkwood. It's SO nice to deal with a friendly, confident, competent, technician who genuinely cares and is trying to help you get the best value for your (non-profit's) money while doing the highest quality work. I LOVED my experience from calling to schedule the appointment to the quickly resolved gas leak for my senior neighbor. Great company, great customers service, great technicians.

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Sadie Bvia Google

3 months ago

Krum is the best! He came out for my home inspection during due diligence and came back out to provide the service. This was a full days of work with a partner. They moved my water shut off out of crawl space, reworked my pipes for crawl space access, reworked pipes of of a leaking sink with missing parts, and switched my water temp faucet things (because it’s hot on left and cold on right), and definitely more. (The hole was mistakenly patched up by a separate handy man, thus their removal.) AND Krum got my Dekalb plumbing certificate delivered to my email within a few hours. While I don’t know much about plumbing, I can see the new pipes have been installed sooo cleanly, very satisfying. I mostly appreciate their empathy and kindness, because I was kinda *losing my mind* this morning with the general cost of homeownership. 🤣

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CK Tanvia Google

4 months ago

I was really impressed with Spencer service. He sent the quote right after the visit and offer competitive and reasonable price. We have decided to go with Plumb Works. I was also surprised that he was able to start work after couple day. Well done and will do business again. Thank you again for the great work.