Priority Collision Chesapeake

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Rob15

via Google

Pending. Apparently my insurance and priority doesn't talk very well communicate communicate communicate I was under impression that I only had to bring a certain amount of money but then I was told by the shop 750.00 I hope that somebody can crunch the numbers after the fact and see if the money is coming back to me or not I gave you a three stars to see what's going to happen I can always go back and change it.

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David LaFave

via Google

Had my truck repaired before they were bought out, and the work was good. This time the work was cheaper than Maaco in quality and workmanship. had to return multiple times for work that was not completed of half completed. Now that I look at things more closely. There was a part, I guess that lost while working on it, and the used glue instead of replacing the missing piece. also left a bunch of painter's tape all under the door panel. I will never go back to them again or recommend them. I have notified my insurance company how dissatisfied I am. No place should be this shady in their work.

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Richard Rutherford

via Google

Please check this review before going here. Do not choose this shop to repair your vehicle. I dropped off my 2021 Camaro here to be repaired, the first issue is the lady they sent to speak to me was wearing AirPods, very unprofessional and lacking work experience. She proceeded to tell me my car MIGHT be done the first week of December but could take longer due to holidays and shipping of parts, says she will keep me updated, didn’t hear a single word from her until December 6th when she texts me- not calls- saying my car is ready for pick up and they will be there til 5. I’m out of town for work so I tell her I will pick up Monday morning then she goes on saying that I’m going to be charged because my insurance only covers til my car is ready. So now she’s implying that I’m going to be charged 2 days of rental because of a date she MIGHT have thought I was going to get my car back. Also my rental was through enterprise so I’m not so sure why a employee from the collision center is telling me I will be charged through a different company especially when I dropped it off enterprise said there was no charge just proving she was lacking experience. Then upon pickup to make it even better, the inside of my car there’s a button to change driving modes, I go to change modes and the button is completely loose and not working. I know for a fact that I didn’t break it because I always keep my car in the same mode and when I got in the car it was in a different mode and now I’m unable to change driving modes which is pretty important. This is how I figured out it was broken because I went to change it back and what do you know the button is not working and completely loose not making any connection. I go back in and ask the lady if they can come back out to look at my car and here comes the employee of the month with her AirPods in and as soon as I politely tell her what was wrong she immediately gets defensive and starts saying “oh we wouldn’t have anything to do with the inside, it wouldn’t have been us”. Maybe if they let there employees wear AirPods she should listen to a podcast on how to be professional or deal with customers properly . She repeats this once until I tell her that I didn’t drop it off this way so it should be fixed she immediately turns around and goes to get her manager which is a huge red flag indicating she has no idea what’s going on. The manager comes out I tell him exactly what happened next thing I know he’s getting even more defensive saying they wernt messing around on the inside and it wouldn’t have been them but he understands and it’s really just a faulty button and it just so happened that it broke when they had it but swears still no one touched it even though the car is in a different mode than what I dropped it off in. So basically I dropped my car off here to be repaired and something that had nothing to do with the exterior damage was broken under their supervision and they are claiming they have no responsibility for it and I will have to pay my money to have my whole center console taken out to have this button repaired. Obviously someone was leaning or applying enough pressure to this button for it to be damaged and yet both employees I spoke too were defensive from the start of the convo and couldn’t offer any solution except that I had to pay for it because it was probably a faulty button. Basically their word vs mine but I think if you drop your car off and something broken that wasn’t before drop off it should not be my responsibility because now I’ll probably have to pay a ridiculous amount of money but also get caught in more insurance bs to get this handled. Do not ever take your car here because they do not care about your belongings and they don’t ever make mistakes here.

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Rachel Mitchell

via Google

I had good experiences with the collision center before so I was happy to hear we would be dealing with them again. However I will never do business or recommend them to anyone again. My husband is currently away in the Air Force and unable to be reached by phone which I made abundantly clear with the front desk personel. I dropped my truck off the end of June and picked up a rental next door. 2 weeks go by and I hadn't heard from anyone so I called straight to voicemail. I assumed it just went on a little longer than expected. The 15th of July comes and I receive a call from Enterprise asking if I was extending my rental. Apparently the collision shop had called my husband and left a voicemail once on the 9th of July. I spoke to the front office and explained to them again that my husband was unable to receive calls as I had told them before. They acknowledged it and said it was a mistake. I then called the manager three times with no response. I was told the manager would call me back. Only to find out a week later the manager was on vacation. Called again no response. I ended up having to pay for the 9th through the 15th of July because of their mistake. I still can not get in touch with the manager as of July 22nd. Each time I'm told Wes is out of the office. I am absolutely upset with the way this situation was dealt. I will be seeking help with this situation. Edited to add I have emailed customer service as well with no response still as of July 26th and no response from the manager Wes either. Extremely irritated!! 2025 update never heard back was given the run around

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Miguel “Hutch” Hutchinson

via Google

I’m extremely disappointed with my recent experience at this auto body shop. What should have been a straightforward paint job turned into multiple return visits because the work simply wasn’t completed correctly. Each time, I was told something different, suggesting a real lack of communication between the technicians. It became clear that quality control is not being taken seriously—issues that should have been caught before calling me to pick up the car were overlooked again and again. While I tried to be patient, it was frustrating to keep rearranging my schedule for a job that should have been done right the first time. I expected far better professionalism and consistency. In the past I have used this body shop and had no issues hopefully things change in the near future.