Sanity_or_Bust
Had a furnace going out in the house and called Pugh this past Saturday. After leaving details with the answering service I got a return call from Pugh about 5 minutes later. About 2.5 hours later the service tech (Max) was at the house looking at the furnace. By late Monday the details to move the repair forward had been processed by the manufacturer as a warranty claim and the install was scheduled for the next morning at 8 AM. The service tech (Brandon) and apprentice (Kash) arrived at 8 AM and had the furnace repaired before 10:30 AM. Questions I had were thoroughly answered and the process from beginning to end was definitely 5 out of 5 stars with Pugh.






