PW
PupTown Waterloo
PupTown Waterloo: where happy pups thrive with expert care and training
4.2
Retail Store
$$
PupTown Waterloo: where happy pups thrive with expert care and training
PupTown Waterloo is a pet store and care hub in Waterloo, offering boarding, daycare, and professional dog training. Reviews praise the expert staff, loving care, and dogs that become happier and more confident. The team helps with socialization and routines, though one review notes a billing issue tied to cancellations.
No photos available
Supervised play and socialization in a safe, engaging environment with trained staff.
Overnight stays with comfortable accommodations, regular exercise, and personalized care.
Beginner and advanced training sessions led by knowledgeable instructors to improve behavior.
Structured activities to help shy or fearful dogs build confidence and interact positively.
Fun, instructor-led agility courses to stimulate your dog physically and mentally.
Claim PupTown Waterloo to update business info, respond to reviews, and access analytics.
Overall rating
Kelsey Metz
I signed my dog up for one day of daycare and cancelled it 8 days in advance. Their cancellation policy is 2 days but they still charged my credit card. I notified them of this error, providing both proof that I had been charged and proof of cancellation. They said they would look into it. I emailed them again to follow up and they haven’t responded. I was considering sending my dog here at a later date but I won’t be doing that now.
Mike Belfry
Great spot for your fur baby. They treat the dogs with love and affection, and the staff are really sweet. Been taking my Black Labrador Lucy there since they opened. All I have to say is let's go to day care and she is pulling to go
Leo Starshine
My puppy's behaviour improved dramatically when he started going to PupTown Waterloo! He is also happier. The staff is expert at managing and training dogs. They also have a trainer come in. We were in a bind when we had to go away without the puppy for a week. PupTown boarded him - no problems! This pic is the owner, Ellie, and my dog at the doggie Halloween party. See how much she loves him? Highly recommended!
Evander Kay
I just finished the puppy classes with my boy, Leon, and it was an absolutely wonderful experience. As a first time dog owner, the trainers were so knowledgable and understanding, spending ample time after class answering my questions and assuaging my concerns. The free two days per week of daycare were instrumental in helping to socialize my puppy, and the ladies there were so accomodating with how small, shy, and fearful he was. They really went out of their way to integrate him and make him feel safe. It barely took a couple of days for him to come out of his shell! Leon and I thank you so much
Sarah Carless
I only need to use Wag & Train's daycare services once in a while, but every time I take my Luna in, she's SO excited to be there, and that's the best and most accurate review I can give: my dog loves it! The staff are always friendly and love to see her (and remember her, even if it's been a month or more since she was last there), and it's been so convenient to be able to drop her off in the morning without booking a spot for her in advance. Sometimes I don't know I need daycare until that morning, so I very much appreciate the ability to just bring her in when I need to. I also brought Luna in for a beginner's Agility class at Wag & Train (see photo), and we both loved that, too. Really knowledgeable instructor and a fun way to spend an evening with my pup. :)
