D

Debbie Ovia Google

7 months ago

I am a bit appalled by the lack of interest and responsiveness shown toward me as someone attempting to join this studio. After initially completing an interest form, they reached out via text and set me up for an intro class. After the introduction class I attempted to sign up and was told a manager was required to complete my registration. I left a note and my information for the manager to reach out the next day. I didn’t hear from them. I reached out via text on the same number I previously used to arrange the intro class, no response. I called 2 times a day over the next 2 weeks and no response. I finally received an email response, at 10:30pm from the GM on July 31st stating she would call me the next day at 5pm. I replied at 10:45 agreeing to the time and that call never came on August 1st. I made my final call attempt today and have decided to try the Coppell or Addison locations. This is perhaps the most unprofessional member experience I have had in years.

H

Haylee Fierrovia Google

11 months ago

I started getting back into the swing of exercise last month, and I am so glad I came across pure barre to help me with my fitness journey! The instructors and employees are so sweet and personable. I felt so welcomed when I came back for my second class and Grace already remembered my name. The first few classes were difficult for me to adjust, but the trainers are so incredibly patient and encouraging and give excellent tips on form. Not once have i felt intimidated. :) The members are also sweet too. Over all I love the environment and excited to continue being apart of the studio!

P

Pamela Nauyokasvia Google

almost 2 years ago

I joined Pure Barre Las Colinas about four months ago and am so grateful I did!! The instructors are FANTASTIC. Ashley, Elizabeth, Kylie B, Emma, Lily, just to name a few, are outstanding in the way they truly care about helping you to perfect your form. And these efforts make a HUGE difference in what you get out of the workout. PBLC is also incredibly welcoming, whether you’re a newcomer or a regular. Highly, highly recommend this studio and their fantastic staff!

A

Angeles Noguezvia Google

almost 3 years ago

I am writing to express my extreme dissatisfaction with the experience I had at Pure Barre. I took the Black Friday promotion, which offered a three-month membership for approximately $130 per month. However, when I provided my card and signed on the screen, I was never informed that I was signing a contract that obligated me to pay for the full three months, regardless of whether or not I liked the classes. It was only days later that I discovered this information. On my first day of class, I arrived two minutes late for a scheduled stretching class and was not allowed to join the class due to the strict arrival time policy. This policy was not clearly stated in the marketing materials, and I found it to be excessive and military-like in its rigidity. I was also disappointed to learn that if you can't attend a scheduled class or if you don't cancel a few hours in advance, they charge a fee....unforeseen events do exist. Given these circumstances, I decided that I did not like the way Pure Barre studio operates and notified them that I would not be continuing with the payment plan. I requested a refund for the first month that I had not taken, since I had never actually attended a class, and was surprised to learn that I had signed a contract that prevented me from receiving a refund. I feel that I was never properly informed of this contract, and that the company should have made it clearer that signing up for the promotion would obligate me to pay for the full three months. As a result of all these issues, I never felt comfortable at the studio and ended up paying for three months and attending to a couple of classes only. I believe that the lack of transparency and communication has led to an unpleasant and unsatisfactory experience to me, at that moment I requested for a resolution to this situation, and I only received apologies from the stuff. I hope that my experience can help other customers to be aware of this studio, or even better, that Pure barre can take steps to ensure that future customers are properly informed and treated fairly.

M

Madison Ballingervia Google

about 4 years ago

Out of all the workouts I've tried, I loved this barre studio! Their instructors are extremely knowledgeable and inclusive, giving each client the push they need to succeed. I especially enjoyed the class I took from Isabelle P; her energy is unmatched!! Excellent experience with their instructors, classes and customer service.