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Jamie Cvia Google

about 1 year ago

Tried to call them 2 separate days, at different times of the day, during their posted business hours, even left a message and no one ever called back. If that's how you do business, I'll take mine somewhere else.

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Pam Martinezvia Google

almost 4 years ago

Had a hot stone massage this afternoon. Got there a little early only waited a few minutes. The massage was excellent. Perfectly relaxing. Highly recommend this place. Very nice location downtown.

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Tiana Caspervia Google

over 7 years ago

Dishonest and flat out lied ! I guess honesty and morals dont mean anything! I don't recommend if you are paying cash or credit card! Please let me explain. I called about a month ahead and got a quote for 360.00 which included all services listed and cupping. Here is the services I received: acrylic nails full set 45.00, madheri pediatric 40.00, back to basic massage: 70.00, 60 min. Classic facial: 75.00 and a sugar scrub for 70.00 dollars. I did not receive the cupping as the massage therapist indicated she was not yet certified for cupping. FULL Charge of 310.00 for services. However, my husband drove down from lake Isabella to pay the bill in full due to the card we used being declined. So, the front desk lady charged my husband 360.00. He handed her 4 - 100.00 dollar bill's. She handed him 40 dollars as cash back. He even gave her an extra 20.00 to tip for the ladies who worked on me. So total cash given was 380.00. After I finished I asked for a written receipt. The receptionist that helped my husband had left for the day. The receipt I received was for 310.00. My husband was waiting in the car and when I showed him the receipt he stated" he paid 360.00 plus a tip of 20.00 extra" on top of what I tipped for our credit card declining in the first place." I went back in and spoke with the front desk. They stated the money in the register was correct and matched the receipt. They tried calling the original front desk lady, however she did not answer her phone. My receipt giving was $50.00 shorter than what we paid in cash. So, i asked if the extra charged was for the cupping (which I didnt receive). The lady said that we weren't charged for it. I stated my husband paid $360.00 and gave an extra tip of $20.00 dollars. What happened to the extra money given? They stated, "What extra money! The extra $50.00 and the extra $20 was not there. They said to call back on Saturday, the same front desk lady will be working. I called Saturday and spoke with the front desk lady. She stated they could only offer me another facial, no store credit. I didnt understand since we paid over the amount charged. I asked for a store credit so I could get my nails again. She declined and stated again only a facial. So, when I asked where the extra money went she stated my husband only paid $310.00 in cash and implied she gave him 90.00 dollars cash back. His word against her word, I'll let you decide. So sad... it took a while to save up for my birthday surprise. I would like to review the service I received also. They really had nothing to do with money issue. Services: My nail lady was amazing! Personable and a very lovely woman. It's a shame I will not be going back. My nails look great! She even gave me a free foot sugar scrub for my birthday! My massage lady was new, however very sweet. I receive my first facial ever! Would so do that again! Haha. It was amazing I was warm and relaxed! Great massage!

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Jenny Tvia Google

over 7 years ago

Nicole was soooo awesome with her massages and body scrub. I felt super relaxed and my skin feels amazing. Can’t wait to book another appointment with her! 🙂👍🏻💆‍♀️

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Justin Guillaumevia Google

about 15 years ago

I use to really love this place and would go there 2 to 4 times a month for a massage. But that has changed. I moved away for a year and when I came back I called 5 times to make an appointment. They never called back and then finally picked up the last time I called. But they said that it was no longer Pure Essentials Day Spa anymore. I went by there and saw that who ever told me that over the phone obviously had no idea what they where talking about because I saw it right there. They never called back and I am now looking for a good place to get a massage... :(