L

Lizzzetvia Google

about 2 months ago

Great experience! Ismael was helpful, professional, and made buying my bedroom set and sectional easy. Highly recommend asking for him.

L

Luis “Luis” Vegavia Google

about 2 months ago

Not happy at all. Was unaware that if you pick up the furniture from the warehouse that your furniture is not put together. No one even told us that. That is crazy for the price you pay it should be put together if I wanted to put it together myself I would have bought it from ikea.

J

Jenn Fvia Google

4 months ago

Kenneth was great. He greeted us at the door, he didnt pressure us, he listened and showed us some great options based on what we were looking for and he found the perfect couch for us. Very comfortable... Great customer service for sure. The furniture is very nice quality and affordable. Thank you for making this whole process easy and stress free.

A

Anna Heisingervia Google

8 months ago

I’m extremely happy with my purchase and the entire service I received from start to finish. It was my first time at Quality Furniture store. I decided to hit the Memorial Day sales and stop by Ashley Furniture store first, as I have made a couple of purchases from them in the past. Boy, was I shocked how poorly they have gone down hill. I was there to purchase a bedroom set and a new mattress. Not only was it cheap looking furniture, they had very few bedroom sets to pick from. So, I quickly exited the store and headed for Quality Furniture. Wow, what a difference from Ashley Furniture. Not only do they have hanging chandeliers throughout, but many choices of bedrooms sets to pick from. I was totally impressed with the entire store. They have so much furniture to choose from to include massage chairs and much more. The day I stopped by they only had two sales reps working as two of their employees called in sick. I was very lucky to have Roy assist me. He immediately greeted me with a smile and shook my hand. Although, they were short handed and very busy, Roy gave me his full attention the entire time. He was very professional and kind. He handed me a bottle of water and answered all of my questions. I was so impressed with the quality of furniture, I struggled to make a decision between two styles. Once I decided, Roy offered me two free Tempur-pedic pillows and the pillow cases. He even gave me his personal cell number which was a big help as I later changed my mind on the color of the furniture . I was worried, as all sales are final upon signing the contract. But because it was the same day I purchased the furniture he was able to change it from champagne to dark cherry wood. I was extremely thrilled as I was worried he would not be able to honor it. I spent close to 12k which included two night stands and the bed along with the tempur-pedic mattress with all the bells and whistles. It vibrates and the head and foot go up and down. In less than two weeks my furniture was delivered. The delivery guys Adrian and Efren from FurnitureLand did a great job ensuring it was setup properly. Not only did they arrive 30 minutes earlier than expected, they trekked the stuff up from Bakersfield to the Lake Isabella area (Onyx), which isn’t an easy drive through the canyon. It was a very hot day too. There were no nicks or damage to the beautiful furniture and the mechanics of the massage bed worked perfectly. My husband and I were so happy we tipped the delivery guys $50 each and gave them a coke and bottled water. I would highly recommend Quality Furniture store for your shopping. Ask for Roy, he will take great care of you.

2

22 Bhanguvia Google

8 months ago

I came into quality furniture, looking for a sectional. I received great service from Alia . She took the time to explain thoroughly and gave me a great deal. She was so patient with my children . They were also patient and friendly and walked us through the whole process. I would recommend them for sure. There prives by far were the best in town!