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Mel Abigail Lombeidvia Google

3 months ago

They had make this the worst experience. No one in the location can transfer the call to a manager to help. I have purchased a bed on Saturday November the 8th. Delivery was expected by Tuesday the 11th, I provided my sisters phone number (she had to take off to help me) no one contacted her AT ALL. After we called they said they tried to call to another phone number (customer service was in charge to get all that info correctly, she didn’t) so they said this can be reschedule for Monday the 17th. I was sleeping on the couch for 2 days then I traveled. Today was supposed to be delivered and they didn’t send a confirmation text as THEY WERE SUPPOSED TO, so we called again. I had to call from Puerto Rico because my sister took another day off and she called to get information and no one could assist her. Unfortunately, the person who I spoke with (Brandon) said the bed will be there soon and made sure the people from delivery had my sisters phone number correctly. They NEVER CALLED!!!! Another day off for my sister y had to pay off my pocket FOR NOTHING. When I tried to speak with a Manager they never transferred the call so no one took real care of it, they can’t give me a proof that they called her, it’s freezing outside and I can’t have my sister waiting for hours till they pop up, unbelievable. No one took care of us, today my boyfriend got 2 pillows $200 each for me to get there tonight and sleep on that bed, and that is not even possible because they DID NOT DELIVER the bed. This sucks and it’s very frustrating, they care less if you are frustrated they don’t do anything to solve but find the next availability even when they messed up. I arrive tonight and imma have to sleep after my trip in the couch. After 5 hours of flight to sleep in a couch when we have spent money on a bed it’s not yet in my house. No manager and no one who can really take care of a PROBLEM. Do not buy with them. Find another place!!

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Alexvia Google

5 months ago

What I really appreciated was that the store manager assisted me only when I asked. Many times in other stores, salespeople jump on you the moment you walk in, which can be really unpleasant. Here, I had plenty of time to look around without any pressure, and when I was ready, I was helped in a very kind and clear way. On top of that, I found great prices. 100% recommended.

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Mary Reillyvia Google

6 months ago

My salesperson was new I believe as he wasn't too knowledgeable. However, he was very pleasant and asked co-workers for assistance when he couldn't answer a question. I knew what I wanted when I went into the store so it was an easy experience with the salesman. I am never disappointed with my Raymour & Flanagan shopping.

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ANTONI SAGAYARAJvia Google

about 1 year ago

I recently purchased the 2-PC sectional with the left arm facing chaise and the matching cocktail table from Raymour & Flanigan, and I couldn't be happier with my choice! The sectional is not only visually appealing but also incredibly comfortable. The fabric is soft yet durable, and the chaise adds a perfect lounging spot for ultimate relaxation. The design of the sectional is modern and chic, fitting seamlessly with my living room decor. It offers plenty of seating space, making it ideal for hosting guests or just enjoying a cozy night in with the family. The cocktail table is equally impressive. Its sturdy build and stylish finish perfectly complement the sectional. The table is spacious enough for decor, drinks, and snacks, yet compact enough to not overwhelm the room. The combination of these two pieces truly elevates the aesthetic and functionality of my living space. The delivery process was seamless, and the Raymour & Flanigan team was professional and courteous throughout. I highly recommend this set to anyone looking to upgrade their living room with a blend of style, comfort, and practicality!

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Lisa Blackvia Google

over 1 year ago

The gentleman Marcel who assisted me at the Jersey City location during my visit was knowledgeable and patient. What Marcel did not know he looked up to provide me with an accurate answer. I did not give 5 stars because that would mean there's no room for growth. In that regard my personal belief is that we can all grow in many different ways. Not growing says your closed minded. Marcel did not strike me as a closed minded individual. So rating him with 4 stars is the best review I provide to anyone. Thank you Marcel. UPDATE 11/23/24 After a glowing review of the sales person, a horrible review of the actual merchandise. This sofa has to be the cheapest thing on the market. As the saying goes "you get what you pay for." The furniture was delivered and I immediately rushed out to work. Come home a few hours later, sit down on the sofa, and then entire left front collapsed to the floor. Leg broke, actual wood broke surrounding the leg. I immediately call customer service they and can't get anyone out til Dec 5, 2024. This is the saddest piece of furniture I've ever seen in my life, and to wait almost 2 weeks for repair is simply pitiful!!!! I am so sick over this situation that I have not be able to sleep all night, hence the time 5am. I have a few ppl who were coming over for Thanksgiving, and now that's over due to there being no place to sit now, and again, no repair date until 12/5. See this is why I give honest reviews, so you don't have to deal with this kind of heartache. I am simply sick right now, and my anxiety and racing thoughts won't allow me to sleep. This is really terrible!