REI

The best REI in the South Bay—and the only one I shop at! The staff here are always friendly and patient, which makes every visit a good experience. The only improvement I can think of that will improve customer experience is to display more shoes in popular sizes, so customers can try them on and decide whether or not to buy without having to look for a staff member to try on shoes their size. Hiking and running are extremely popular activities in South Bay and on some weekends the shoe department is packed with people and staff members can look pretty stressed out. They carry a wide selection of clothing and gear for hiking and camping, so I can almost always find what I need. Best of all, their return policy is consistent with REI’s guidelines, so I never have to worry about unexpected rules or hassles when making a return or exchange. Keep up the great work!

Great store. Friendly and helpful staff. I’ve bought many items here over the years - camping, hiking, etc. I’m not sure why extra-light unreasonably over-priced camping/backpacking gear is so appealing, but I made many purchases I’m not proud of. Light alloy or titanium fork that is super expensive and same weight as plastic? Give me two please. Five stars.

Another amazing REI store! This is one of the largest REI stores I’ve been in. Super clean, well lit, and great staff. We were driving through town and I wanted to come to the store because I heard that they have a re-supply store next-door. We went into the relist supply store and there’s a lot that you can get there. We also came to the other store, which should be the main store, and check things out there. This is by far one of the largest sorry I said I’ve been to. First off, I wanna let you know that the bathrooms are clean, and well stocked, which is important to me. But this sure has everything that you could think of from backpacks, sleeping bags, stove, bikes, shoes, jackets, snow, equipment, and much more. There’s everything that you could want. It is REI.

In general, I love REI and I love this location extra because they have the REI co-op store right next door. Before they used to have garage sales once in a while to get rid of returned items. Now, with this co-op store, it's like they always have garage sales but you don't have to wait in a long line or fight other customers for something prescious. They are used items that are mostly still in good shape at a discounted price. If you're lucky, you might get yourself a really good deal. The only thing is all sales at co-op store are final sales, no return so make sure to check your item carefully before buying it. The main REI store is much bigger though and has more selection. You just have to buy at full price. They do have the clearance section which has a big discount: you still can try it out and return if it's not the right fit. Or wait until they have discount 25% (for members) off like this time. Sales ends May 29th so hurry!! You definitely should get their membership. It's worth it. Sometimes they even have special promotion to get free membership too. Keep an eye out for it :) Another great point about REI is they have 1-year return policy (even if you use it already) and very good customer service. I feel safe buying from REI knowing if it's not right for me, I can return it.

I feel that I would never go back to this store again. It’s not an inviting place, at all. They have a lot of nice camping gear and all but it’s a dark store it’s not polished and bright. Salesperson did not ask if I needed help. It’s not very tidy. Things kind of shoved in places. It looks old and not updated. Since I’m not into all the outdoor items they had, this was not a pleasant experience for me. I would order online.