Gustavo Gudino
I have been using Advanced Pest control for many years to inspect and spray my property. This year the person conducting the job refused to access the ceiling for inspection and as such, I consider the job was not completed as promised. Then they came back for the spray a couple of months later. They didn't send the invoice for a while and in January, Wei Zhi Poh (Credit Controller) send me an email claiming an overdue invoice for double the agreed amount. Took me several intents （emails and unanswered phone calls） to contact Rentokil and eventually the same person sent me another email saying that the invoice was attached, but Oh surprise, the email didn't have attachment. I replied that email and rang that person but I have never had any response. Finally I contacted the office again today and Alice Cordy was able to email me the invoice, which was effectively half of what I was requested to pay originally by Wei. Overall, very appalling work and customer service from this company. I doubt I will use them again in the future.
