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Temi Akalusivia Google

about 1 month ago

We had a clogged toilet and requested service to fix it. The plumber (Plumber A) came on 11/12 to fix it. There was no leakage prior to him fixing it and when he came over to assess the clogged toilet. He mentioned he will try the least expensive route first to try to unclog the toilet, which he did and said he could not get all the baby wipes. He said his next step would be to use a rod machine which involved uninstalling the toilet, unclogging, and then reinstalling. While he was uninstalling the toilet, he flagged that the toilet was not “flush with the floor” but not an issue right now and we can fix that later since it’s a more expensive issue, but when he is putting the toilet back, he will try to level it out. He fixed the toilet and left. Our downstairs tenant came back from vacation on Nov 19 and alerted us that their closet (beneath the toilet) was leaking through the ceiling. We immediately contacted Rescue Plumbing to let them know and they would need to get someone immediately to assess and fix the issue. They said the following day would be the earliest they could. We agreed but also called ServPro to assess the water and any possible mold damage so we can provide to Rescue Plumbing. What’s important to note is the downstairs tenant previously owned our home for 35 years, and have never had a leakage in all 35 years until RescuePlumbing came to “fix” the toilet. The next day, Plumber A calls me and berates me saying that we are trying to take advantage of the company. I mentioned there was no leakage prior to him fixing the toilet and the only reasonable explanation would be the toilet was not reinstalled properly (back to its original state). He continues to yell on the phone at which point I said I don’t want him coming back and I will call the office to send a different plumber to fix the issue. Meanwhile, the company is still trying to tell us they are not liable and the best they can do is have some come redo the toilet and give us a refund. We deny the refund because we don’t know the extent of the water damage yet. Plumber B (Dex) comes later that night. Takes a look at the toilet and verbally accepts liability for the issue. He also says they run into situations like this from time to time and they have a crew that will fix the ceiling and the soaked carpet in the closet. He reinstalls the toilet and asks me to let him know when he can come back to fix the water damage. We are relieved and then email the company back thanking them for accepting responsibility. The owner (Ben Vance) and another lady email back and say they never accepted responsibility and we are lying. I also have proof (doorbell video and texts) of Dex (Plumber B) stating to let him know when he can come fix the issue and texts of his taking responsibility. I eventually stop emailing the office and continue texting Dex to schedule the repairs. He says they are coming on Xx date to fix it, and should take 2 days. We say okay, we’ll put our tenants in a hotel for those days but we need to be 100% sure that they’re coming. He says yes they’re coming and he will call me the morning of to confirm time. The day comes and he’s just now calling Chicago Water Fire Damage (CWF) company to schedule the appointment. They said they can come that morning to first assess and then fix the issue. I’m thinking they can do everything still in 2 days, but then they tell us Dex only has them doing the demolition and he will figure out the repairs. We then have to extend our tenants hotel stay by one more day. On the 2nd day, still no sign of Dex with the repairs. I call him and ask what’s going on, he says he thought CWF was going to do the repairs. I said we never discussed that. So he said he will get someone to come the next day. The 3rd day, waited the whole day for the repair crew to come, no sign. So I call the number Dex gave me and the guy says he told Dex he was running late with another project and he can’t make it today. PLEASE STAY AWAY FROM THIS COMPANY. I seriously don’t know how they have 5-star ratings. They are rude & unreliable.

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Tommy Statzervia Google

about 1 month ago

Bob did a great job fixing our dishwasher plumbing issues. He ran into a challenge with the building maintenance team while trying to locate the water shutoff, but stayed patient, figured it out, and got everything taken care of. Really appreciate his professionalism, problem-solving, and attention to detail. Highly recommend!

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Victor Albanovia Google

about 2 months ago

Bobby and his partner Yahir were amazing. They assessed the issue immediately, communicated the problems, gave a very reasonable price, and completed the job impressively quickly. I’ll definitely be requesting Bobby and his partner Yahir if I have any issues regarding plumbing again. Great experience overall 10/10

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Rhianna Kernvia Google

3 months ago

Dex and the crew literally saved our night (and our hardwood floors!) We got home from work and the kitchen sink was backing up with gross water and quickly started overflowing onto the floor. Between bailing out drainage water and panicking, Rescue Plumbing answered the phone in 2 rings and said we can help you right now. Not only did Dex and his team show up AFTER HOURS in the SNOW, they were warm, kind and jumped right into action to save my kitchen. They knew exactly what to do, explained it all to me, told me the costs right up front and stuck to it. Within 30 minutes they fixed our building’s drainage issue, cleaned up the kitchen neat as a pin and were out the door with a quick joke. I hope I don’t need to see them again but also if I need a plumber, they’re saved in my phone and getting every recommendation. 4 seasons and ABC told me I’d have to wait til tomorrow afternoon at the earliest and I think my floors would have been ruined from overflowing sink water if I didn’t have Rescue Plumbing. Thank you Dex and team!!!

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Linsey Hardwickvia Google

3 months ago

Very happy that I called Rescue Plumbing when a unit in our building had a leaky pipes in the kitchen. I called at night and was able to get someone in the next morning. They arrived on time and were upfront about costs. Javier was very professional and helpful! He taught me how to better maintain the lines going forward and left a sparkling clean work area. Thank you so much!