Retreat Spa at Hyatt Regency Vancouver

My friend and I purchased a spa package, and to get the treatments in the same room. The treatment itself was great, but unfortunately the staff mixed up me and another guest (that guest was waiting 20 min in the lobby) and instead of taking her to get her treatment they rushed me into my treatment, and never ackowledged my friend (she had to tell them she had an appointment). My friend and I were supposed to be in the same room together, and instead the staff put me in a my own room and tried to put my friend and a stranger together, at this point the staff realized their mistake. No discount or future discount was offered. My friend was given aromatherapy for this mistake. I would have preferred to not be rushed into my appointment and to share the room with my friend as planned. I was never offered an apology. The other women told my friend she was waiting in the lobby for 20 minutes. This mistake effected three clients and again no apolgoies were offered. This did not feel very professional.

Amazing spa location. Great prices for phenomenal treatment. I had Minju for a massage appointment and was so relaxed. The facility is extremely clean and everyone was professional and kind. Was so tempted to book the next day right away. My wife also got a facial treatment and the consistency of quality was continued there. Highly recommend this location! Going to miss this place when I go home.

What a delightful experience. I booked a 60 min oxygen facial with Khole and it was fantastic. She was very calming and had the perfect touch. Her massage was well balanced and very thoughtful. My face was glowing when she was done! My mom got to enjoy a head spa with May and she said it was the best head spa she's ever had! All the products used are top notch and have very refreshing smells! I purchased one of the skin care sets because I liked them so much. I mentioned we were coming for part of my birthday pampering when I booked and they had a beautiful lil birthday cake and balloons waiting for me when we where finished. These ladies went above and beyond to make our visit very catered to and I definitely felt pampered when I left! I would highly recommend this spa for anyone wanting 5 star treatment!

I really love how Zachary did the body and facial massage! I don't really like body massage coz of past experience from other spa place but with Retreat and Zachary it was amazing and highly recommend to do a service with Zachary specially if it's your first time and something special treat for birthday(11/22/25)☺️🎁Well done Zachary! I also did mani and pedi with Chloe! Making sure you are comfy and relax. She's really good at doing her job. She treat me like a 👸🏽 Amazing job Chloe. Thank you Retreat.

We dropped by for our 10th anniversary for a couples massage - service was top notch, staff were professional and friendly, and to our surprise, they got us a cake to share once we were done. Fantastic experience, will visit again!