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RSvia Google

about 1 month ago

I have been a patient of Dr. Lockwood’s for nearly five years, and I can say with total confidence that she is one of the best dentists I've ever had. A review is long overdue! Whether it’s for routine cleanings, fillings, or more extensive work—like the crown I recently received—the experience is always seamless and professional. Dr. Lockwood is very detail oriented and meticulously ensures that everything is good-to-go. The entire team at Rio Vista Family Dentistry is welcoming and efficient, easily navigating my insurance changes over the years and making every visit a positive one. If you’re looking for an excellent dentist that you can trust and rely on, look no further!

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Leon Dekelbaumvia Google

3 months ago

What you are told about your insurance being in-network could be wrong. The website is incorrect. I specifically asked and told wrong information. Anthem and Delta Dental are a mess because the owner is listed on there and the practice bills to Dr. Lockwood and Reyes. Before 2025, I asked if the specific dentist, Dr. Lockwood was in network with Anthem Blue Cross PPO, and I was told she was. To this day the website still mentions this. In August, I was even told by billing that the office was in-network. I have documentation for all of this. Through repeated exchanges with the billing department, the billing department acknowledged that the wrong billing code was used. The issue that Anthem told me was that the practice is listed under the owner, Tyler E. Nelson, DDS, and Rio family dental billed to the individual dentists (Dr. Lockwood and Reyes). In early August I I was told that I had exceeded my cap and charged $100 for a routine cleaning. Currently I am owed $1500 - $863.70 (The difference between what I paid out-of-pocket and what I should have paid in network) $636.70 + $100 (cleaning) Total of $736.70. I sent detailed revisions to all the claims showing what costs should have been. Since then Rio has told me that they would zero out the balance I owe (since they billed out of network), but refused to refund the difference for my out-of-pocket costs. Additionally, I have to push dental work to next year because of this. I made every effort to ask about staying in network and the insurance company even verified that the billing should be done under the owner. The billing department has promised to resolve this since August, and then ignored me. The practice even advertises that they participate. I think it is fair and just to refund the difference.

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CGvia Google

6 months ago

Really outstanding dental experience every single time. I’ve been going here since they opened. I love how thorough my 6month dental cleanings are, how skilled the dentists are at addressing cavities, how friendly and kind everyone is. This is definitely the best dental experience in San Diego. Dr. Lockwood and Dr. Reyes are the best. Plenty of free parking available outside, comfortable waiting room, and plenty of breakfast, lunch, and shopping places in the area too. Highly recommend if you are looking for the best dental experience.

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Gabriel De la puentevia Google

6 months ago

The office and team are excellent. I have been a patient for 3 years. I love Gabby my dental hygienist and the entire staff. They are so welcoming and knowledge, and I always feel how much they care and how truthful they are during my visits. Highly recommend them !

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J Russawvia Google

8 months ago

I don’t often leave reviews, but Rio Vista Family Dentistry truly deserves a shout-out. From the moment you walk in, you’re treated with genuine care and professionalism. The staff is kind, attentive, and makes you feel like more than just a patient—they treat you like family. The office is spotless, welcoming, and runs smoothly every time I’ve been there. Whether it’s a routine cleaning or something more involved, they consistently provide top-notch service with a friendly attitude. Grateful to have found a place that combines expertise with heart. Highly recommend Rio Vista Family Dentistry to anyone looking for dental care that goes above and beyond.