Kat
We went to dinner here last night and had a mixed experience. When we arrived, we were hoping to get seats at the bar. Before we could even receive a drink menu, the host approached us, asked if we had reservations, and immediately told us there would be a waitlist for the bar. When we asked if we could get drinks while waiting, she said yes, but told us we needed to take them outside because we were “crowding the bar” and then walked away without even getting our information to be on the waitlist for the bar. The host was very rude in both her tone and demeanor, which was surprising and disappointing. We were standing in the open area of the bar, and have gotten drinks in that exact spot before without any issue. Afterward, she went over to another staff member, pointed at us, and gave us very unpleasant looks — and then proceeded to allow other guests to sit at the bar who did not have reservations. The interaction made us feel uncomfortable and unwelcome, and it really set a negative tone for the evening. Thankfully, the manager, Paige, completely turned things around. She was incredibly kind and welcoming, found us a high-top table, and made sure we were taken care of. From that point on, the service was excellent and the food was outstanding. The carpaccio was absolutely delicious, and the agnolotti was truly to die for. Overall, the food and service were fantastic, but the experience at the host stand was disappointing and unfortunately put a damper on what could have been a perfect night. I hope this is addressed, because everything else about the restaurant is wonderful.
