Nick Shepherd
Duy Le was super attentive and dedicated to helping me pick a couch that was good for both my size and also the size of my townhome. He went through a ton of photos (stairs, hallway, etc.), annotated them, and gave me a ton of useful insight. When you buy something large and expensive, mistakes can be costly so I'm glad I had folks like him on the inside helping. He also looped back to me to check on the process and assist me when needed. Gordon Hollis was also very kind and helped to address some follow-ups post-delivery. It's great to call a phone number or email an address and have a human respond quickly and supportively in this AI age. The couch seems very comfy and I'm hoping it's good for years to come. I just received it a couple days ago so I can't attest to much but it seems very well built (you can tell it's premium) and I've enjoyed hanging out on it. I'm hoping investing in a nice couch will help do my part to minimize furniture in landfills and, of course, improve my TV watching experience :).





