Room & Board

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Sabrina Jurlinavia Google

3 months ago

I purchased a couch from room and board in a non in-stock fabric that took a few months to be delivered (this was expected). The delivery was seamless, on time, and inexpensive (I believe it was like $150 for an almost $5000 purchase). Immediately upon receiving the couch I realized the color was just not right for my space, despite having seen samples in person - but I decided to sit with it for a while to see if it grew on me. It did not. A month or so later I reached out to customer service to see if there was anything I could do to exchange the couch for another color, and to my surprise they said yes! I went in a few times to look at fabric samples and finally made a decision maybe a month later. I was able to keep my original couch during the 8 week delivery window, they just asked I put a sheet over it to minimize the potential of any damage. I couldn’t be more grateful for this customer service experience and I am in love with my new couch color. It’s been about a year since this experience and about 8 months since I’ve had the new couch, so I felt the need to leave a 5 star review. I would 10/10 recommend room & board for the customer service experience alone, and I hope to be able to give them my business again in the future!

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M. L.via Google

about 1 year ago

I worked with Wilfredo who was super helpful and very patient. He spent long time with me discussing options for several pieces of furniture. I ordered 2 couches and a bed to start with (hoping to order more pieces in a few months, as all our furniture is old and uncomfortable & we need more storage). Also, free fabric samples were helpful in making decisions.

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Theresa Hobanvia Google

over 1 year ago

I have had Room and Board furniture in my homes in Chicago and Florida for 20 years and it lasts forever. We have passed down many of the pieces to our kids and grandkids and they are still holding up. This showroom is one of my favorite places to spend time. They have it all and the design ideas are fantastic. The sales staff were super nice and the prices for the value I think are reasonable. I enjoy this store and it’s a great way to test the furniture before buying.

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Joe Cunninghamvia Google

over 6 years ago

They just introduced a ton of new as of September. Really enjoy the high level of customer service that R&B offers. Feel free to ask for a swatch of fabric or leather if you want to take them home to consider your options. A lot of options to consider, but sometimes a little overwhelmingly so!

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Jacklyn Brucevia Google

over 6 years ago

This was my first time in a Room and Board store, I had previously only seen the catalogs. I loved every piece in the store as it is a nice mix of modern and contemporary pieces. It was spacious and three floors but includes an escalator. I love how they decorate small and large spaces and show what you can do with their furniture in small spaces to still create warm and inviting environments. I think that I even found a gift for a hard to buy for friend. The employees are welcoming but allow you to browse and are not pushy. They showcase living, dining, bedroom, kids and outdoor furniture including some cool setups on their balconies.