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James Smithvia Google

3 months ago

I previously owned a couch from Room and Board that lasted a while, but my recent experience at this location was mixed. While they offer validated parking and the staff is generally helpful, the selection was limited and it took longer than expected to find what I needed. The showroom experience was okay, but overall it didn’t feel as seamless or convenient as I had hoped.

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Irenevia Google

3 months ago

Terrible terrible terrible unfortunate experience here. I don’t understand why the corporate lets the showroom managers to run loose with customer service. I understand that there are rules and regulations and I also know that there are exceptions for those rules and regulations for any given company. The manager here is not understanding nor helpful in any way or form and was not sorry about the situation at all. She obviously does not care about future business or clients here. Maybe they are so desperate that they have such terrible sale record here that they need to hold dearly to every single sale. The sales associate who helped us out was great and so sweet—I feel bad that she has to work for bosses like her managers. I’ll never return here.

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M Svia Google

6 months ago

Room and Board is the best. I owned a couch from here and it lasted years. Looking for new coaches and I so hope I can find them here again. This location has validated parking and exceptional service from the showroom to any issue you have after purchase. Worth the track to the West Side and maybe a little lunch after too!

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Rob Montgomeryvia Google

about 1 year ago

Uniquely unpleasant experience. I ordered a bed from here two months ago. It has not come, and delivery has been delayed twice now. Their supply chain is wholly unreliable, but even the second delay, pushing delivery of my bed right up until against the birth of my first child, could be forgiveable were it not for the lamp they screwed up. We found an incredible looking cantilever lamp at their Atlanta showroom, last one in the store. Floor model, so heavily discounted to 50%, looked great, wanted to buy it. Was ready to carry it out that day, make room for new merchandise in their store. But because of some moronic policy centered around making sure they "didn't have a hole" in their showroom, I wasn't allowed to take home the lamp I'd just paid $750 for - I had to wait on them to deliver it two weeks from the date of purchase. So I agreed to this ridiculous stipulation, two weeks have passed, and I have found out that they broke my lamp in transit. The lamp I happily would have taken home the same day I paid for it but for their moronic, self-serving policy. The lamp that can't be replaced because they don't make it anymore and the model I bought was the last one in the showroom. Following some further excuse about how I could "wait on the manufacturer" (to send an item they don't make anymore?!), I refunded the lamp. If I can find a bed elsewhere, I'm going to refund the bed too. Don't give your money to these people, their logistics are a mess and you won't get what you paid for. Edit: I also ended up refunding the bed and will not be doing business with Room and Board in the future.

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Shawn Lvia Google

over 3 years ago

Ordered online and delivered through Room and Board Atlanta. Waited, with excitement and anticipation, for more than two months for this piece from Room & Board - it was intended to be the statement piece for a newly decorated home office. Unfortunately, it arrived with damage in multiple areas (see photos). There even appeared to be an attempt to touch it up prior to delivery. For the price, this was a hugely disappointing purchase. Told it can’t be repaired and that replacement will take over 2 months - and based on the number of issues with this one, low confidence they can manufacture and deliver a quality item.