Room & Board

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MarcG

via Google

We had a very disappointing experience with Room & Board, both in terms of product quality and customer service. We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue. I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using “sharp objects” on the table. This was frustrating and dismissive, especially given how careful we are. To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement. As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We’ve used it in exactly the same way for over a month, and there isn’t a single scratch, exactly what you’d expect given how carefully we treat our furniture. This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn’t the case. I would absolutely not recommend them based on this experience.

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Carter Garrison

via Google

Amazing store, great products, the nicest staff. American made !

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The Real Travel Edit

via Google

Modern, sleek furniture 🛋️✨… if your wallet can handle it 💸. Staff are friendly, but some pieces make you do a double-take at the price. Great for design inspo and finding quality pieces, less great if you’re hoping to leave with a bargain. 📸😅

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Ty Freeman

via Google

Yall manager Julie wishes she had a pickle

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James Smith

via Google

I previously owned a couch from Room and Board that lasted a while, but my recent experience at this location was mixed. While they offer validated parking and the staff is generally helpful, the selection was limited and it took longer than expected to find what I needed. The showroom experience was okay, but overall it didn’t feel as seamless or convenient as I had hoped.

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Irene

via Google

Terrible terrible terrible unfortunate experience here. I don’t understand why the corporate lets the showroom managers to run loose with customer service. I understand that there are rules and regulations and I also know that there are exceptions for those rules and regulations for any given company. The manager here is not understanding nor helpful in any way or form and was not sorry about the situation at all. She obviously does not care about future business or clients here. Maybe they are so desperate that they have such terrible sale record here that they need to hold dearly to every single sale. The sales associate who helped us out was great and so sweet—I feel bad that she has to work for bosses like her managers. I’ll never return here.