Alan Palmer
January 1st, 2026 I woke up and found our back patio flooded. Even with the new French drains we just had installed, the water was not draining from the backyard to the front of the house. Raul Bolas from Rooter Hero Plumbing arrived in a timely manner, especially considering it was January first of the new year. Raul was a savior and we appreciate his professionalism. Before starting he looked at our problem and explained his process and up front pricing. I respect that, so we know what we’re getting into. Raul snaked the drain line from the street and encountered tree roots obstructing the line. Even being out in the rain and foul weather, Raul made multiple passes with his machine, pulling out more roots each time. He didn’t stop until the entire patio was free of standing water. Raul was efficient and knew exactly what to do. I really appreciate the fact he continued running the machine through our drain to get all the roots that were causing this problem. It was windy, raining and cold outside, and he didn’t stop until he took care of our problem. I will use this company again if we have future plumbing issues, and I can easily recommend Rooter Hero Plumbing & Air. I hope you get Raul Bolas taking care of your family as well.
