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Adam Dodsonvia Google

about 1 month ago

Staff was not very kind. Working because the had to. Not passionate about their job or customers. Turned away from drinks When cashing out gentleman was not energetic or kind. Limited patience. Spent 80$ on a card and didnt get a huge ROI.

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Carrie Rollevia Google

3 months ago

I am not one to leave bad reviews but this one is quite necessary! I booked a party here for my 7 year old, online my original time slot was available but they called me a day later saying if i can push my time back or book for another day, i pushed the time back. We rented for 3 hours, a lot of us arrived a half hour before the time and others exactly at the reservation time and our room wasn’t even ready, previous party was still there and room had to be set up. After that we paid our remaining balance and finally got our room. I asked for our food to come out at 7:30 , only some food came out on time and others later and arrived cold. Not only that, I didn’t receive the amount of food that was covered with our reservation, we told them this and they said we did. We did not. Then they gave us stickers for each kid to get ice cream and when we went to get the ice cream we were told that we couldn’t get them because our reservation time was up (it was like 1-3 mins after the reservation time). We didn’t have a host and if we needed help with something we had to go look for an associate or stand in line at the guest services. For $1600+ it was not worth it. Customer service sucked, i stood in line with the kids to get bowling shoes and it was literally one person in front of me, when it was my turn, it took them about 5 mins to ask me what i needed. I was being ignored at first. I hated the experience really bad and this place needs to do better if they’re going to charge rent for parties.

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Eledemonteiro miomoivia Google

3 months ago

I’ve been a longtime customer since 2021. I recommended family, friends, and even had parties and had students go for a trip here when I was a teacher. But today for my friends’ birthday he had forgotten his fanny pack and plushies. He already left the store around 5 pm and came back around 5:37 looking for his belongings. Thankfully one of my friends saw a guy holding my friend’s fanny pack and said he was going to bring it to lost and found. His plushies were stolen as I recalled a lady holding the exact same prizes I won for him but I initially thought it was a coincidence. We brought our concerns to the staff and they were kind and redirected us to the security. By this time it’s 5:45 ish and the security only looked at footage from the past 30 minutes and said he saw nothing. But he had left way longer than 30 minutes so we urged him to look again, but the security said it was my friend’s fault for losing his belongings and he can’t do anything to help. He could’ve helped and look at the footage at the RIGHT time but he dismissed us and end up not doing his job. My friend group left extremely upset because we spent so much money trying to win these prizes. Now to think about it we do have pictures of him with the plushies before it was stolen. I wished the security guy would genuinely help instead of being dismissive and blaming us.

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Monica wvia Google

9 months ago

It's ok. A lot of the machines are broken, the bar is understaffed. The food is right next to the shoe rental place, I avoided ordering because I'm sure there's contamination with the antimicrobial spray they use for the shoes. The games that were working were fun and varied though.

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Juney Zerovia Google

11 months ago

Round One’s a blast!! had a great time there with friends last visit. If you haven’t been, it’s worth checking out for the classic Japanese arcade fighters and solid mix of side games. Definitely worth a few quarters.