Hey9oh4
$300 down the drain… in this economy?! At a chain restaurant?! Girl, hold my 9oz glass of wine Ruth C charges $30 for a brand that Publix sells for $11 a bottle 😆 My friends and I had an 8:15pm reservation and all arrived by 8pm. We didn’t get seated until after 9pm. No updates unless we went to the front counter and asked, no apology — just standing around in our nice outfits taking lobby pictures because what else do you do after ordering 2 rounds of drinks at the bar?! They sat our group of ten at a table meant for eight, so we were basically elbowing each other all night. Service felt scattered with multiple servers, no real guidance or options, and long waits for everything. Our appetizers came out room temp and arrived with the entrées instead of before. The sides (mashed potatoes, creamed spinach) were also lukewarm. We ate it anyway because at that point the night was already dragging. Desserts — which were supposed to come with our entrées — took 40+ minutes after we paid. Those were all ordered with our entrees, all the same dessert as well. Still no apology for anything: the seating delay, the cold food, the wait times… nothing. After dessert arrived, I overheard the waiter say you could have ordered a different dessert for $5 extra dollars?! Where was that option at order time bc I would have gladly paid for something else. I haven’t been to Ruth’s Chris (downtown) in about a decade, and after this experience, I won’t be going back. Our whole group left disappointed, tired, and heading straight home instead of grabbing the one drink we’d planned after dinner. Nights like this are exactly why I choose local small businesses over chains. This was not it. Our entire party of 10 left extremely disappointed. None of us live near the restaurant either - this was a middle ground for everyone. So after a disappointing Saturday night out, we all drove 30 mins home in the rain instead of enjoying a drink with eachother nearby after dinner.
