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Vannavia Google

about 1 month ago

I booked a haircut online The fixed amount was $70. When it came to check out, they charged me an additional $25 for thick/long hair. Online booking, I explained that my hair is down to my hips and thick hair, also said I would prefer to be booked with a stylist who had the patients to deal with my hair because I didn’t want to rush, but she explained to me mid haircut that she only has an hour to work on each client, so the haircut was rushed I know this for a fact because my appointment time was cutting into her next clients appointment. (The client ended up canceling with her and worked with a different stylist) I wanted a lot of layers in my hair to help with the Heavyweight She took it upon herself to thin Out, my hair without asking me. At the time I wasn’t upset about it, but if she had asked, I would’ve rejected. I Didn’t say anything at the time, because it’s not like it could’ve been fixed, and it wasn’t that big of a deal for me luckily, my hair is healthy and grows quick. I also came in with my hair pre washed. She then washed my hair again. Just to blow dry my hair to cut it. The haircut itself wasn’t exactly what I asked for. I wanted a bunch of short layers that would also frame my face but she gave me long layers you can see the bottom of my hair looks too thinned out compared to the rest of my hair. RESPONSE: Rather than addressing the concerns raised, the owner has chosen to publicly accuse me I wasn’t a client. That behavior is dismissive, unprofessional, and deeply concerning for a business interacting with the public. I was a paying client. I have documentation of such. Claiming otherwise because the feedback is unfavorable is inaccurate. My visit took place over six months ago. This does not invalidate my experience, nor does it make it inaccurate. If anything, this review is being written now without heightened emotion, as my hair has since grown back If your staff was not equipped, trained, or scheduled appropriately to handle long and thick hair, that should have been disclosed before touching my hair not justified after the fact. Thinning a client’s hair without consent is not a “professional adjustment,” it is a failure to communicate. The additional charge was not discussed with me directly. Instead, the stylist leaned over and whispered to the receptionist at checkout, after which the extra charge was added. That is not transparent pricing, regardless of how policies are presented online now. This review is not about a refund, free services It is a warning to other women. The way criticism is handled hereby denying client experiences and accusing reviewers demonstrates a lack of accountability that potential clients should be aware of. If this is their standard tone treating other women, I never would have supported this business. A simple apology goes a long way, I was not malice then or now as u can see I even tipped knowing the cut wasn’t what I asked for. Next day update last night I got a text message from them at 10:34pm asking to chat, texted me at a highly inappropriate time and crossed boundaries given they publicly dismissed my concerns. + trying to delete my review.

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Tia Aaronvia Google

about 1 month ago

I have only been here twice - once in June and I recently had my second visit. Shelby is an amazing stylist and she knows exactly how to make a girl feel beautiful and confident. I trust her completely when it comes to coloring my hair - especially since I just did a red which I have never done before. My hair color and cut are absolutely beautiful and I look forward to seeing her again. The salon is very clean and everyone is nice. If you're looking for a new stylist or salon in general I 100% rec Shelby or any of the ladies here.

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Jessica Zimmervia Google

2 months ago

Love this beachy oasis of a hair salon! I see Sarah and no you can’t have her! Jk I’ll share. She is absolutely amazing at her craft. I am not a super decisive person and she never steers me wrong. She’s fun to chat with and takes such care in cutting and styling your hair. I had been to a hair stylist previously that would have one person shampoo, another blow dry and she was juggling like 3 clients only to turn around and still charge $200+ and I didn’t love that. Getting my hair done is like a spa day for me and I want to enjoy it and not feel like I’m being rushed out. Sarah spends an appropriate amount of time and always brings great chatter. I always leave feeling like a million bucks!

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Lee Anne Holdrenvia Google

3 months ago

Being new to the area, I did an extensive search for a stylist and Salt Hair Collective looked like a great option. It is a beautiful, clean salon and the people are very friendly and nice! Shelby gave me a wonderful hair trim & highlights. Will definitely be back! :)

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Ashley Partellovia Google

3 months ago

Shelby! Shelby! Shelby! What a talented stylist and peach of a human being. I just moved to VB recently and have been dreading finding someone to trust with my hair. And as a true brunette wanting to be the most healthily blonde as I can- finding someone who blends well and pays attention to detail is everything. I am so glad I don’t have to look any further. Shelby looked at my inspo pics, asked in depth questions and walked me through every step of the way. I can’t remember the last time I was so excited about my hair. This salon is so lucky to have her!