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Bryn Burchfielvia Google

over 2 years ago

We went on a brunch cruise, but our experience was quite frustrating. Initially, we left the dock but immediately turned around and returned, spending a significant amount of time just sitting at the dock. It had been raining that morning, and the website indicated that we needed to be there in person to determine if the event was canceled or not. We tried calling the phone number listed online, but there was no response. Despite the uncertain weather conditions, we decided to go ahead with the brunch. However, due to unfavorable weather conditions and strong winds, the boat had to turn around once again, leaving us waiting at the dock without any communication or direction for at least an hour. Eventually, they informed us that we could board another boat at no additional cost. However, when I called the lady in charge, she mentioned a charge of $20 per person, in addition to a $20 parking fee. Considering the disappointing experience we had already endured, we didn't feel this was worth it. We've been trying to obtain a refund multiple times, but each time we call, we are told she's busy with another customer and to call back tomorrow. When we do call back, we're assured of a refund, but nothing ever happens. Dealing with this situation has been frustrating, and we've essentially lost $175, not including the parking fee.

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K. P.via Google

over 2 years ago

July 4th we had a rental set up for 8 of us. Of course when we arrive, our boat had "mechanical issues" and since they were booked for the holiday, they were not able to provide another accommodation. While I understand things come up unexpectedly, I feel like the staff were insensitive to my group & rude (tone of voice) They first offered a gift card. We definitely just wanted a full refund. Which we did receive. I should have known while booking, after reading the reviews. Lesson learned & I will no longer attempt business with this place.

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Cynt Lawrencevia Google

over 4 years ago

Gina's crew was amazing very professional and so nice everybody loved them. I would recommend using them for any event or boat party

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Michelle Brownvia Google

over 5 years ago

I rented the Alyssa Rose to throw a party for my husband and this boat was the perfect choice. We had an amazing time. The owner Gina, always answered my calls to assist me with questions. The bartender, Meagan was the best!!!!! The crew members were helpful and nice. If you're looking for a party boat, look no further, this is it. I can't say enough. I was so pleased with my experience.

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Sierra Ruizvia Google

over 5 years ago

What a difference Sam's made in order for us to book and rent jet skis online! I was able to book online, sign waivers and get a confirmation very quickly by going to their website. Pier 121 was a great choice since afterwards, we could go to the restaurant at Pier 121 and enjoy cocktails and dinner. Finding our way to Sam's rental was a breeze with Google and the signs they had around the parking area. Inside the check-in center, there's coolers with drinks and a small shopping area in case you forgot something. Our jet skis were waiting (we were running a little behind but a phone call to let them know we were on our way was a polite reminder to hold them for us) the staff were very helpful, nice and knowledgeable and got us going very soon after we arrived and signed the waiver in person. Our jet skis worked great and we had a blast on the lake! I rented them for 3 hours and since we were running a little behind, it turned out to be the perfect amount of time so I would recommend at least renting for 3 hours instead of 2. We had a great time thanks to Sam's!