San Diego Party Rentals

DO NOT GO WITH THIS COMPANY. THERE ARE TOO MANY OPTIONS IN SAN DIEGO TO SETTLE WITH THIS HORRIBLE CUSTOMER SERVICE. Im gonna keep this as simple as possible so everyone is aware of our experience with this unprofessional company for our wedding, the most important day of our lives. Belinda is the owner and the only person who answers the calls on their contact number. I had a good experience with her while building our estimate up until the day of our wedding. The company showed up after our start time for our wedding having all our guests standing around while their drivers took their sweet time setting up. My family even had to help them set up because they were working so slowly, even after they showed up an hour and a half past set up time. We were not notified at any point of a mishap that was happening with the truck delivery and had to blow up the company's phone multiple times before we finally got an answer. We had to constantly follow up with them regarding their ETA and towards the end finally started getting updated on the status of their arrival. As I mentioned they showed up extremely late and the owner Belinda had no accountability whatsoever when I spoke to her the following day. I told her she ruined my wedding with the level of unprofessional experience we received and she had the audacity to say ruining my wedding was not showing up at all. Belinda has no idea what she is doing and should not be working in the customer service industry. Customer service is about apologizing for the mishap whether it was in your control or not and finding a way to make it right. I was charged a late fee from my wedding planner because the wedding ceremony started later than planned due to their late arrival and the one thing that I can give credit to Belinda for was doing the right thing by covering the late fee cost. I will always remember the horrible experience I had with this company on the most important day of my life and the stress and anxiety they caused me during the time I was getting ready which should have been a peaceful and happy moment. Belinda, find another career because you really shouldn't be in the customer service industry if you can't learn to take accountability or allow someone to speak about their experience to you on the phone without you talking over them and interrupting them every time.

Thanks to San Diego Party Rentals, our wedding appeared more upscale with upgraded rental items at discounted prices. Our wedding budget was tight, but a relatively simple and noticeable way to elevate an event is through chairs, so we were willing to bend our budget to fit in renting better chairs. Our clear Chiavari chairs for our ceremony and clear Chanel reception chairs definitely made an impact that our guests noticed and commented on. Also hosting our wedding at Scripps Seaside Forum meant we were required to drape the walls, and SDPR came through with the lowest rates. The invoice reflected prices from their website's pricing list, so I super appreciated the straightforward transparency. While all rental companies add admin and setup/teardown fees, SD Party Rentals' were surprisingly reasonable (read: lower than all the other local rental vendors where we received quotes). Throughout the planning process, Belinda was wonderful and super responsive... I even caught her responding to an email at 10PM once! I didn't ever wait more than one business day for a response. When my Planner recommended picking up the napkins a day early to start folding them, Belinda accommodated this uncommon request without any pushback and coordinated pickup at their linen warehouse. On our wedding day, I was informed that her staff was really easy to work with and set up our venue exactly to our layout specifications. We were hoping to rent everything with SD Party Rentals, but they had stopped offering tablescapes, so we turned to Bright for dishware and silverware rentals. The combination of quality and clean products, transparent and low pricing, and exceptional service is rare in this industry, and San Diego Party Rentals delivered on all fronts. I just wish we lived in San Diego so we could book them for all our event rental needs!

They were extremely easy to work with, flexible, and very professional. The driver arrived on time, was extremely courteous, and had a lot of patience and understanding as we tried to navigate some challenges with the venue. The A/V person helped us throughout our entire event instead of leaving us to fend for ourselves. Overall, I was beyond satisfied and extremely appreciative of every aspect of my interaction with SD Rentals. I would highly recommend them, and I hope can use them again.

We had to throw a party on the short term matter . We contact three different companies. San Diego Party Rental was the better price and faster responding Delivered the equipment on time. The chairs and tables were nice and comfortable or are not sure what the lady’s name but she was really nice polite. Thank you for making our Party amazing.

Impeccable Support + Professional Team = Beautiful Celebration! Thank you to SD Party Rentals for the unwavering support and beautiful setup for our party this May! Their dedicated team made the party come to life in short time upon setup, and breakdown was a breeze too! No complaints, no stress - just professional and prompt all the way! Our rep Belinda is a total gem! She made booking, payments and all last minute updates and questions completely painless. Thank you SD Party Rentals!!