SF
San Francisco Animal Medical Center
Compassionate 24/7 emergency and specialty veterinary care for your beloved pets in San Francisco.
4(5 reviews)
Business
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Compassionate 24/7 emergency and specialty veterinary care for your beloved pets in San Francisco.
San Francisco Animal Medical Center is a full-service veterinary hospital providing emergency and specialty care for pets in the heart of San Francisco. Open 24 hours a day, we offer urgent medical attention, advanced diagnostics, and surgical procedures with a team dedicated to compassionate, transparent care. Located on bustling Fillmore Street, we serve pet owners who prioritize their animals' health and well-being, combining expertise with a heartfelt approach to ensure your furry family members receive the best possible treatment during critical times.
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Immediate medical attention for pets with urgent health issues, available around the clock.
Comprehensive testing including blood work and imaging to accurately diagnose pet conditions.
Specialized surgeries such as dental extractions and emergency operations performed by experienced veterinarians.
Routine check-ups and health assessments for ongoing pet wellness and preventive care.
On-site pharmacy services providing prescribed medications and treatment plans for pets.
I brought my dog to this ER because half of her face suddenly became swollen. I was extremely worried that she might have been bitten by a poisonous insect since I had taken her outside the day before.This was clearly an urgent situation. They took my dog away from me and immediately asked me to pay. Naturally, I thought they had discovered something serious or life-threatening. When I asked about her condition, they gave me no explanation and simply told me to signed the contract and proceed with the payment. By the time I asked for an update, my dog had already finished her examination and I had been waiting for over two hours. When I asked how much longer it would take, I was repeatedly told that they did not know. Later, I was informed that the doctor was busy with other patients and that I would need to wait about another hour. During that time, I could see how anxious my dog was, so I took her outside briefly to calm her down. We returned exactly one hour later as instructed, only to be told that nothing was ready and no further steps had been taken. At that point, a kind male nurse noticed how stressed my dog was and offered us a private room, which I appreciated. However, this does not make up for the lack of medical evaluation and communication. We then waited another 20 minutes before finally speaking with the doctor. Later, I found out that the only thing they had done was examine her eyes — which turned out to be completely fine. They performed no blood tests, no imaging, and no proper diagnostics, and still could not tell me what caused the swelling. Their answer was simply: “We don’t know.” After the consultation, I was told that medication would be prescribed. I waited another 10 minutes, then went to the front desk to ask when I could pick up the medication — and again, I was told they “didn’t know.” What shocked me further was being told that if her condition got worse, I could come back for further testing. As a pet owner, I came here to prevent her condition from worsening — not to wait until it became more dangerous. They also entered my email address incorrectly, and I had to call twice just to have it corrected. While I was still at the hospital, I repeatedly asked: • When will I receive the invoice? • When can I pick up the medication? I was told they could not provide any timeline. Eventually, they refunded $180, which I appreciate, but this does not change how distressing and unprofessional the entire experience was. I left with no clear diagnosis, no proper explanation, no medication, and unnecessary stress for both me and my dog, after paying $500 upfront and waiting for hours. Thankfully, my dog’s swelling went down on its own the next day. Emergency care should be about transparency, timely diagnostics, and protecting animals — not creating panic, taking payment first, and offering no answers. I would not recommend this place to anyone who truly cares about their pet’s safety. Like I never leave negative reviews for local businesses, because I understand how difficult it is to run one. But this experience crossed a line. Update after the clinic’s response: My concern was not the deposit or wait time, but the lack of communication and medical direction. My dog was taken away and I was asked to pay without being told what was found or what care would be provided. After the exam, I waited over two hours and no one could tell me how much longer it would take. No blood tests or imaging were done, I was given no diagnosis, no treatment plan, and was even told to come back if her condition worsened, which defeats the purpose of emergency care. I only received my invoice after calling three times, and only then was informed that I was eligible for a refund. To this day, I still have not received my dog’s medical report. I was prepared for the cost of ER. I was not prepared for the emotional stress of being kept in the dark about my dog’s condition for hours. I believe it is important for other pet owners to understand what to expect in similar situations.
The entire staff of SFAMC I interacted with was very helpful, thoughtful and compassionate during an extremely difficult time. The genuine sincerity I felt was very comforting and made me feel like I wasn’t alone. I am grateful for their compassion and dedication to helping and caring for my beloved family member.
SFAMC saved my Christmas! My dog Sage bit a chainsaw at a tree ranch and I got her triaged same-day at a different animal hospital but they couldn't extract her damaged teeth. I was so stressed trying to find an emergency dentist, because I didn't want her to be in pain for 1-2 weeks before an extraction of her damaged teeth! SFAMC was the only animal hospital available this short notice, the only animal hospital I felt most confident with, and they were honest with me - that is was a 50/50 chance of same day surgery just because she needed to be evaluated first. Dr. MacFarlene was kind, compassionate, and patient with Sage and I - she understood right away my anxiety and urgency to reduce the pain Sage would be subject to, and was able to perform the extraction same-day for us. The techs were sweet with Sage, and the price point was even under what I had been expecting (even when more teeth needed to be pulled than I thought). Sage was ready for pick up at 1:30pm, and I could see she was far more comfortable without those jagged broken teeth in her mouth. I am so so thankful for SFAMC for turning this horrible accident into immediate care for Sage during this holiday season.
Open 24 hours. Was kind of expensive so only go if absolutely necessary. Short wait time. Nice staff. Could be cleaner. Doctor was okay but seemed tired and bland. Located in a very busy fun area on Fillmore Street. Public transportation outside. Not so great parking. Small stores and restaurants all around. I was told a two hour wait time for my furchild to to be seen but we waited maybe 20 minutes was in and out. Not too bad but the fees are pretty expensive.
I love this pet hospital. Everything about it is wonderful. I have been going here for nearly 9 year. They literally save my cats life when she had an asthma attack. Through their guidance Toasted Marshmallow is doing 100% better. I did like the SPCA, but the service here and how kinda and loving to my pets the staff are as a whole, I can't imagine finding anything better elsewhere.
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