San Francisco Animal Medical Center

When you bring your loved pet To an emergency clinic in the middle of the night, It’s not because they needed a routine check up. Somethings usually wrong. I brought my dog here in the middle of the night for an emergency. He was febrile, had shallow breathing, and very lethargic - Was super weak and shaky and trembling. He could barely walk. I had to use a wagon to transport him and carry him. The staff was quick to get him in the back and checked out But only kept him back there for about five minutes as I filled out paperwork and the only thing they came back and told me was his vitals are OK and he has a fever. Now, he was actually walking on his own. I was shocked. However, upon entering the exam room, he is still very weak, shaky, and should not have been walking on his own. He immediately laid down on the floor in the exam room where it was nice and cool. And still very labored breathing. Trembling. No one really seem to pay attention that maybe he needed some medical attention. I was the only one there and waited 10 minutes to see the doctor. She only saw me briefly. She asked standard questions and recommended a treatment plan. I agreed and they went into the back to get me a cost estimate. This is where I’m frustrated. My dog needs attention. He’s not well obviously they know what needs to be done, but they’re so fixated on the cost and making sure that they get paid that my dog is suffering. I asked to see the doctor again and never saw her. I don’t recommend bringing your pet here unless they need a routine check up. Their emergency and people skills were awful and concern for collecting a dollar outweighed anything else. I get it, we need to get paid. But do you pay your emergency bill in full when you go to the hospital?! I asked if they could bill me and I’d pay as much up front as I could but they just rolled their eyes at me. As a medical professional myself, 1/10 rating today for my visit. I won’t be back. My dog deserves better care from a place that cares and works with you to make sure they get what’s best for them.

If you need an internist go somewhere else!!!!! Wasted time. Waste thousands of dollars. I will never forget the receptionist reading my cats chart and making fun of her sickness name to their coworkers right in front of me. The sickness that ultimately took her life. It was unprofessional and cruel. Most of the doctors were heartless and had no light in their eyes and said they couldn’t provide care because they didn’t have the resources or capabilities to help.

We had a great experience using the ER through this hospital. Everyone is professional, loving, caring, and overall good hearted thank you for taking care of my little buddy.

Best pet hospital! My feline had an emergency visit for a urinary blockage and it was terrifying. The service I received from the front desk which Gloria, & David assisted me was remarkable! Staff GiGi, Martha, Allan and Melissa all have excellent customer service skills. Along with pharmacy tech Carsten. They all treat your pet with care, they are kind and supportive. I recommend this pet hospital for you pet 10 stars!

Dr Chu, Dr Gilbert, and the broader team of doctors at SFAMC have taken wonderful and compassionate care of my special needs cat. I am grateful.

If I could give zero stars, I would. I’m still shaken by what we experienced here—it was incredibly distressing and, frankly, felt heartless. My dog had cancer—she was the sweetest girl and we brought her in while she was actively bleeding. After a brief exam, we were told it “wasn’t an emergency” and asked to wait for three hours. Watching her continue to bleed while being told to wait was unbearable. We later learned her anal glands had ruptured, yet it still wasn’t treated with any urgency. We waited for 3 hours with a bleeding dog. The doctor we saw was kind, but the front desk staff showed little to no empathy throughout the entire experience. That lack of compassion made an already painful situation even worse. After my dog passed away from cancer, the clinic called asking for our address related to a controlled substance they had dispensed. We let them know she had passed, and there was no acknowledgment, no sympathy, nothing. I understand veterinary teams are busy and deal with difficult situations daily, but empathy matters. This experience left a lasting impression for all the wrong reasons, and I would not feel comfortable bringing a pet here again.