Elle Reyes
I brought my bike to San Jose Bicycles because the back wheel was wobbling. They examined it in front of me, said it could be fixed for $25, and charged me in advance. I didn’t think much of it at the time, but that turned out to be a mistake. They told me I’d get a text in 1-2 days when it was ready. Two days passed, no message, and when I called, no one answered and their voicemail wasn’t set up. I stopped by the shop before closing time and was told my bike wasn’t ready yet. Then suddenly, they offered to do it in 20 minutes if I waited. After waiting, I was told the wheel was only 85% fixed because I “actually needed a new tire.” This was confusing since they had already inspected my bike before charging me. The employee explained that they couldn’t have known until they started working on it, even though they had already pulled on the spokes during inspection. Instead of communicating the problem and giving me options before charging me, they insisted the $25 could just go toward a new tire. When I pointed out that I should’ve been told about issues before being charged, the response was dismissive almost like I was the one creating a problem. In the end, I left without my bike fully fixed, frustrated by the lack of communication and the feeling they were more interested in collecting money than being upfront. I won’t be coming back, and I wouldn’t recommend this shop if you value transparency and good customer service.
