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Lisa DeWaelevia Google

about 2 months ago

Update: 1/12/26 The furniture exchange and new purchase did not end up getting to us due to truck trouble for the second time. After waiting 6 weeks for our furniture, and after having to pay a $300 restocking fee for an item that has a big gap in the seam. Mike was very nonchalant about the situation. And stated, he wouldn't be able to get us the furniture until Jan 29th another 2.5 weeks! Seriously, they should be trying to get us that furniture this week, as far as i'm concerned. We decided to return the purchase that we bought and continue with the exchange due to the fact that we received damaged items. I've bought a lot of furniture in my life and never had an experience like this! HORRIBLE! Make sure you love your furniture before you purchase! We love the style of scandinavian design furniture. I usually don't post reviews. Here is our experience. We purchased the Holfred dining set and side board for our dining room. After 6 mo the tables showed signs of warping in the wood. We also had weird spots start showing up on the top of the sideboard (it was always covered with a piece of custom glass). Mike the store manager let me exchange it for a different piece (we did have the extended warranty). Then, we went back and bought another table for our kitchen.We purchased the Oliver. Once it was delivered, it just didn't look right in our kitchen. And when we fully extended it with the leaf, there was large gap in the middle and it was very noticeable.We went into this store within two days and stated we would like to exchange it for something else. Sam was obliged to do so, although we were told we had to pay a 20% stocking fee. We did end up exchanging for a different table at scandinavian design, but we did end up having to pay a $300 restocking fee! Seems excessive especially if you're exchanging because of a product your not satisfied with. So my advice is to make sure you ask them to open it if there's a leaf and really, really pay attention to the quality before you bring it home.

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Jessie Schneidervia Google

11 months ago

An Absolute Disaster!!! Avoid this store!!! This has been, without exaggeration, one of the worst customer experiences I’ve ever had. We purchased a custom-built couch in the spring of last year. Not only was the promised delivery timeline missed by three months, but the shipping process was completely absurd. The couch was sent to the East Coast, driven to the West Coast, and then back to a distribution center in North Carolina, before finally arriving at our home. Every month, I called for an update and every time I was told it would arrive “in a few weeks.” Those updates were clearly meaningless. To top it off, the salesperson made an error that overcharged us. Instead of a simple refund to our card, we had to wait several weeks for a mailed check. It wasn’t a huge amount, but it was a clear signal of how broken their systems and customer service are. When the couch finally arrived, it functioned for exactly five minutes. After sitting in it once, we heard a loud pop/crack, and the mechanical reclining features completely stopped working. Now, we’re forced to wait for a third-party repair service that doesn’t operate on weekends, and there’s no clear timeline for when this will be resolved. I expressed hesitation about buying a couch with mechanical components, but the sales staff reassured me they “rarely have issues” and that the mechanisms would last “a long time.” Five minutes is not a long time. It’s insulting. This store failed at every step. Sales, logistics, customer communication, product quality, and after purchase support. If you’re thinking about buying from them, do yourself a favor and don’t. They overpromise, underdeliver, and show no urgency in making things right. I'm uploading a video of this couch not working just so people know we're not making this up. Happy to revisit this review if and when the couch is fixed.

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Victor Jumahvia Google

over 1 year ago

Overall, I’m very satisfied with this purchase. The two Deni Accent Chairs are a great buy and an addition to my living space. Slight blemish on one of the walnut stain legs. The vibrant color really adds character. I would have rated higher, but I did not get an email confirmation regarding shipping. I kept reaching out to check on delivery of which I think would’ve been better if I could have tracked it via an online portal. Took a whole month for chairs to arrive.

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Kristi Mahnvia Google

almost 4 years ago

Within the past 4 years, we have bought two sofas, a bed and two nightstands, a bench, dresser, and two leather chairs from Scandinavian Designs. With three small kids, everything has held up really well and our home looks and feels high end (but without the price tag). We’re no longer willing to buy cheap furniture that doesn’t stand the test of time. Once we purchased our first piece from there, it has been our go-to place anytime another piece of furniture needs replacing. The staff is warm, friendly, and helpful without being annoying. I’ve also called a few times to ask about availability of products and they were very helpful on the phone. Lifetime customers here!

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Shrey Pareekvia Google

over 4 years ago

Beautiful store with a beautiful collection. Alex was really helpful and funny. We purchased a dining table and couch from them. Although it hasn’t been delivered yet, but I am sure it will go without any hiccups. 10/10 will buy from here again.