Jodi Richards
We have been loyal customers of Scandinavian & Dania for over 30 years. Most of the furniture in our house is from this brand. We purchased the Angelo Leather Sectional back in May 2023 from the Scandinavian store in Glendale, Arizona. We chose a custom leather and configuration which cost us $8680 and would take approximately 6 months to receive the couch. The couch was delivered in October 2023 with many defects including large spaces on the back of the recliner seats (which are exposed to our kitchen due to the L shape) the pieces didn’t line up, the leather on the footrests was buckled, and defective mechanisms in the recliners that click, pop and squeal loudly when in use. (I attempted to upload a video here of the loud noises when the recliner is in use, but to no success.) A repair person was sent to our house and determined he could not repair the couch so it was agreed, Scandinavian would re-order a new couch, admitting others were having similar problems. The new couch was ordered in November 2023 and was delivered April 2024. While the new couch was aesthetically better, it had the same defective mechanisms in the recliners. It was determined new parts would be ordered from overseas but would take months to arrive. From that point on, Scandavian basically ghosted us. We never heard back from the manager after numerous phone calls, emails and drop-ins at the store. We were told each time by an employee of the store that the parts had been ordered but still not received at their warehouse. Fast forward to March 2025, we heard from Jason who identified himself as the new manager. He apologized for the situation we’ve endured for almost 2 years and no resolution to the defective couch(es), and thanked us for our respectful patience. He told us to come in to choose a new model as a replacement. He explained that no one was able to locate the parts to repair the couch and clearly the previous manager completely dropped the ball. We came in and chose a different couch (model) and Jason would work on getting approval. Possibly a week later we were told the new model we chose would not be possible due to the price being much too expensive even though Jason had been on board with our choice. We then heard from another person named Marc, who identified himself as the manager. He told us in order to have our new choice approved we would have to downgrade the leather to grade one (from the grade 3 leather we chose) and would still have to pay over $1000 for this new couch. We let them know the days we could come in to choose the downgraded leather but neither Jason or Marc were there when we showed up. There was a very limited color choice in grade one, and none that worked for us. We emailed them that day March 28, 2025, to let them know the situation, that we could not find a color that worked for us. To date, we have not heard back. Ghosted again. We have suffered with an $8680 defective couch for almost 2 years, lack of customer service and lack of resolution. We have been very respectful and beyond patient while waiting for Scandinavian to resolve this issue and to date still remains unresolved. Safe to say, Scandinavian has lost a very loyal customer.
