Sara
****DISCLAIMER: LONG POST**** I have been to this place solo and once with my mom and overall good experiences, hence why I decided to bring my husband today. Most times I made appointments and a couple without. Today I called at 10:05am and scheduled 2 appointments for 11:30am today. We arrived at 11:28am to be told we had to wait 20 minutes since they didn't have enough staff. That's agitating NOT Serene but we waited in hopes of getting a wonderful massage only to be brought to an open traffic area for foot massages? And when I asked about private room the lady said "you want special right, I made hot water for your feet". This was AFTER waiting for 20 minutes. I was told we're scheduled for Full Body massages for 40 minutes "THE SPECIAL" advertised by banner on their building. Needless to say we left because of the lack of customer satisfaction and no recourse to make things right. I will NEVER return here and I urge everyone to look into other massage places nearby!






