Service Squad Plumbing

Outstanding service! I love that before the technician arrived they notified me with the time of arrival and a pic of who was coming. The technician was extremely kind, professional, and took the time to clearly walk me through everything he was doing as well as what may need to be done in the future. He answered all my questions, and made sure I understood everything. A great representative of the company!

The guy is very friendly and professional. He explained to me and helped me understand the whole process of the work he is doing. I am happy with his work.

Service Squad did an amazing job replacing the entire sewer line under our house, that was original cast-iron from 1965. The initial technician who diagnosed our problem was Incredibly thorough in his evaluation, let me follow him around, explained what he found every step of the way, and was happy to answer all my questions and show me all the video from inside the sewer pipe. He could not have been more professional and detailed in his explanation. He provided me multiple options at different price points for repairing the damage. The technician who actually replaced the pipe was also just as thorough, taking photos every step of the way of what he was doing, and making the replacement process is easy on us as possible. The excavation team they brought in to dig the tunnel under the home was also excellent. The scheduling team was extremely accommodating and helpful. Overall, the The entire team was very professional, very responsive, very communicative, and and completed the project faster than I had hoped. The.price was extremely reasonable compared to other quotes I received and I couldn’t have been happier. I will happily use Service Squad again in the future and highly recommend them.

Loy Culbertson came out promptly on a Thursday, diagnosed our plumbing issue quickly, and set us up with a solution. He and his partner Jacob were very efficient and attended patiently to our questions and concerns. He gave us several recommendations to choose from and made sure we were happy with the work throughout the process. Updating my review after further experience. Service squad's technicians recommended we have a filtration system installed for our house to solve our problem. We did, and what followed was a 6-weeks-long saga of trying to get the city inspector to approve the install. My takeaway is that either we were de-prioritized, or Service Squad was unable or unwilling to complete the communication w/ the city and/or the filtration system's vendor to get our install approved. The inspector required them to install a part that - according to Service Squad - was not necessary. So now this is the solution in our front yard. The most frustrating part was that we basically didn't hear anything for about 4 weeks, and then when I started calling for information every day for three days, things started moving again. If you call Service Squad, and if they recommend any significant install, get a second opinion. The positive is that every technician that came to our house was a model professional, worked quickly and diligently. I stand by my original review for Loy, and the same goes for the technician that came out later, named Nathan. Further update, less than an hour later: An O-ring seal on the filtration system just failed, flooding our front yard.

John texted me when he was on the way with an ETA and he arrived early within the 8 to noon window. He promptly got to work on the estimate for our bathroom sinks plumbing issue and came up with a very reasonable price, then got to work. He and his assistant were in and out in less than an hour. Before and after pics attached. No leaks, no drips, no errors. We are very satisfied customers.