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Andrew Mendozavia Google

29 days ago

Called Shamrock to diagnose and fix a leaking electric water heater. John was absolutely incredible in providing the best possible customer service, explaining everything thoroughly to educate customers and providing all possible options for repair and maintenance moving forward! Highly recommend John with Shamrock to anyone in need of plumbing services! 10/10!!!

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Jake Russellvia Google

3 months ago

This company missed out on a huge repair and it's their own fault. Called them out because my washer kept continuously backing up. I asked for a camera inspection as this was a recurring issue and I wanted a permanent diagnosis of the issue and a fix. Technician arrived, declared he couldn't camera anything (there's a roof cleanout that tied directly into the line where the issue was, more on that later). He still came inside and I described the issue. Without even doing any diagnostic work on the washer that was giving us issues, barely running any water in the home, and certainly never verifying the issue, he immediately declared it a grease issue and provided us with an $80 bottle of grease treatment. He additionally spent about an hour in his truck getting the paperwork together and giving me the product. Very respectful of my time. I was still skeptical but he's an expert, right? Gave it 5 days of using the product multiple times per day per the direction of the technician and when we went to use the washer, immediate backup. That obviously didn't fix it. My first call was back to Shamrock. They wanted to charge another service fee. Upon explanation of the circumstances and upon request wouldn't waive the fee. Another fee just to walk back in the door to fix the problem I already called them to fix once and they failed. This is a company that clearly doesn't stand by their work if they want to charge customers to walk through the door again for an issue they were just there less than a week ago to fix. I was going giving them another chance but they wanted to charge again just to step inside my house so I instead elected to call Roto Rooter. They spent 7 hours at my house attempting to diagnose and remedy the problem. Absolutely incredible service. Eventually they used a camera from the roof cleanout to check out the line. The camera inspection, which is what I initially called out Shamrock for in the first place but they said wasn't possible, found roots in the line. I happily paid Roto Rooter for the multi thousand dollar repair that would've went to Shamrock had they either actually done diagnostic work and utilized a camera on my line on the initial visit as requested or waived their service fee to come take a second look at things upon their initial solution not working. Instead, I happily went a different direction and will make sure to never recommend Shamrock to anyone.

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Tur quoisevia Google

3 months ago

Levi, was my plumbing technician from Shamrock Plumbing and he was a first class professional from beginning to end. He arrived on time and went right to work. I had 2 plumbing tasks for him and in 30-40 minutes he had them both taken care of. He did a great job, cleaned up any mess that was made and was professional from start to finish. I highly recommend Levi from Shamrock Plumbing for any plumbing work that you may have. 🍀 Stuart

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Mayda Voigtvia Google

3 months ago

My A/C guys recommended Shamrock Plumbing for fixing a leaking water heater. Technician Carlos was incredibly professional, knowledgeable and arrived right on time. The installation of the new water heater process was fast, efficient and very neatly done. In addition to that I decided to replace the old water softener which was not working properly. Carlos explained the latest technology about it so I don’t hesitate to invest in it, because once you try whole house water softeners, you cannot be happy living without it. No more hard water, besides the pipes, tubs, toilets, sinks, trust me your skin and hair will appreciate it. Awesome company, costumer service and Technician. I’ll use them again!!

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Cindy Whitevia Google

4 months ago

Highly recommend Shamrock Plumbing! I’ve been using their services since 2022 at my homes. Shamrock has the best team of experts out in the field and in their office. Their office staff is pleasant and knowledgeable. Shawn H. performed exceptional expertise and professionalism while performing our repairs.