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Brian Phillipsvia Google

about 1 month ago

Just wrapped up a 5 night stay at the Sheraton Grand - Edinburgh and I coyldn't be happier. Check-in was very smooth with a thorough explanation of all the hotel amenities. I was in Room #715 which was spacious, cclean and modern with an AMAZNG view of the Castle. The Club Lounge offered an exceptional breakfast as well as an evening hors d'ouevres with complimentary drinks. Conveniently located atop the hill, a short walk from Princess Street, makes grtting around town super easy. The entire staff were friendly and professional. I did not visit the Spa or Restaurant, do I cannot comment on those. Overall, a fantastic property deserving of all 5 stars. Highly recommended...

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Kate Bellvia Google

about 1 month ago

Thank you @Sheratongrandedinburgh for the great service and overall willingness to make sure people enjoy their stay. I have added a photo of Adam, taken today 19.01.26 (NB. Photo taken with consent and knowledge of possible utilisation) He is an amazing young man. He is so enthusiastic and has a brilliant energy and smile. He obviously loves his work. He taught me this morning that at this hotel there is no question you can’t ask. The kindness from all the staff I engaged with, from the staff in the bar & breakfast room to the concierge (Adam, special mention as he did absolutely go above and beyond it felt). The HR recruitment policy is to be applauded, all of the staff were so polite, cheerful, helpful and friendly and also the youthfulness of the team is so refreshing. My customer experience was amazing. For an overnight stay I had great service from the minute I arrived and parked my car in site at 8am Sunday morning before going off to my meeting, checked in at 3pm with a glass of wine and complimentary snacks all the way through until my extended check out at 2pm Monday afternoon. Great value for money stay and yes, I will definitely be back and let’s see how Adam’s career progresses. #hospitality #kindness #teamwork #customerservice

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Aysha Alrahbivia Google

about 2 months ago

I stayed at the Sheraton Grand Hotel & Spa in Edinburgh with high expectations, based on my previous experiences with Sheraton properties around the world. Unfortunately, this stay did not meet those expectations. Noise & Soundproofing: The biggest issue was the lack of soundproofing. The rooms are not well insulated, and I could clearly hear noises from the corridors, doors, and general hotel activity. I raised this concern twice with the staff, but unfortunately, there was no improvement. This level of noise is not acceptable for a hotel marketed as a five-star property. Breakfast Experience: We paid for breakfast, but no one informed us that there was an à la carte menu available. We only found out after asking ourselves, which indicates a lack of proper communication and service awareness. Service Level: Overall, the service felt average and did not reflect a five-star standard. There was limited attention to detail and a noticeable gap between the brand’s reputation and the actual guest experience. Overall Impression: While the hotel carries a strong international brand name, the experience did not align with what I would expect from a Sheraton at this level. Based on my stay, the hotel felt closer to a four-star experience rather than a true five-star one, especially considering the price.

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Sethvia Google

2 months ago

Overall, the hotel was very good. The staff was professional and attentive. The room was clean, spacious and confortable. Now, even though the bathroom was luxurious, the water pressure was quite low. The TV didn’t have any app such as Netflix or Prime and couldn’t screen mirror wirelessly my phone. No luggage service at the entrance. I agree with some comments : this is, in my opinion, a very good 4 stars hotel rather than a true 5 stars. In the end this was still a very pleasant stay !

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E.Fariavia Google

3 months ago

Excellent hotel with comfortable rooms, very clean, nice staff, and great amenities. A bit off the beaten path but well worth the stay. The elite lounge offered a superb, extensive breakfast! A large variety of great offerings, it was a fantastic way to start our day and the evening food reception provided so much that we didn’t even need to eat elsewhere. A wonderful club! The orange juice machine made the best orange juice we have ever had in our lives!! Our room was spacious, clean, fresh with very comfy beds. Staff was friendly and helpful. We really enjoyed our stay and would stay again. The front desk also allowed early check in which was so convenient and nice after a long flight.