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Johnny Jacksonvia Google

about 2 months ago

Arrived promptly. Greeted me with respect and was very courteous. Explain to me what was going place. After explaining what work was to be done he started the job of flushing my water heater. He inspected the water heater to ensure everything was functioning as it should. Everything was good. He informed me that my pressure was a little high and what needed to be done if I eventually wanted to get it fixed. Minimum amount of sediment flushed out of water heater. Ron was very professional throughout the service of my water heater. Outstanding service.

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Renay McCabevia Google

3 months ago

Ronald came out to inspect & flush our water heater, and check a concern we had with a sink. Fantastic experience with Ronald. Excellent customer service!! He was courteous and communicated well. He always made sure we knew what he was doing, explained everything well, and asked questions to make sure we were comfortable with the movement from room to room and going in & out of the house. We are waiting a bit longer before moving forward with repairs/replacements just because of finances, but the custer service we received from both Ty on the phone and Ronald at the house, I highly recommend!

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Charlievia Google

3 months ago

I recently had the pleasure of working with Dereck Schwark, from Simply Cooling Heating & Plumbing, and I couldn’t be more impressed with the level of service provided, from the moment they arrived. It was clear that professionalism and customer care were top priorities. What stood out most was Dereck Schwark expertise. His knowledge was evident, and quickly diagnosed the issue with precision. Not only did he resolve the problem efficiently, but he also took the time to walk me through what had gone wrong and how to prevent similar issues in the future. That kind of transparency builds trust, and it’s something I truly value. Beyond technical skill, the customer service was exceptional. He treated my home with respect, ensuring the workspace was clean and organized throughout the job. He patiently answered all of my questions, offered helpful maintenance tips, It’s rare to find a technician who combines technical excellence with genuine care for the customer’s comfort. The quality of workmanship was top-notch. Every step was handled with attention to detail, and I left the experience feeling confident that the solution provided would last. Simply Cooling Heating & Plumbing clearly takes pride in delivering reliable, long-term results, there Technician’s exemplifies that commitment. I also want to mention that the entire Simply Cooling Heating & Plumbing team was just as impressive. Everyone I interacted with was professional, courteous, and clearly dedicated to providing the best service possible. There are too many great people to name individually, but it’s clear that the company has built a team that works seamlessly together to deliver outstanding results. I highly recommend Simply Cooling Heating & Plumbing team to anyone in need of heating, cooling, or plumbing services. Their professionalism, skill, and dedication make them an outstanding choice, and it’s reassuring to know that when issues arise, there are technicians and a team like this who can be counted on to deliver the very best service.

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Teresavia Google

5 months ago

Thank you so much Richard and Bryant . I really appreciate all your hard work and honesty. I love love my new air system. Thank you for explaining everything so clearly . The guys showed up with 3 trucks and 5 workers in uniform. I highly recommend this service 💕

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nicholas pharissvia Google

5 months ago

My experience with this company began with a call out to do the usual maintenance my existing HVAC unit - specifically upon receiving one of their ads in the mail instead of going through Home Warranty - and I'm glad I did. The HVAC tech Derek along with Gaspar took pictures and video of a situation clearly showing me that previous maintenance was not being done. Worse, the technicians provided by the Home Warranty Company would tell my mom the HVAC was newer than it was (19 years old). Everything looked horrible up there, and it was clear the HVAC was compromising the entire system. Derek recommended a look at the plumbing situation too, and that got scheduled the next day. Danny came out the next day and found another critical situation - the water heater was rusted, the water softener was leaking and the sediment was in the toilets, and this was not in the worst stages but just beginning. Danny presented three options and based them around my needs - especially that I intended to stay in my home for the long term. Derek's HVAC field manager Thomas stopped by to discuss options on his side. It would be what I felt a major operation - HVAC replacement to a two stage down to new ducting. Replace the Water heater with a tankless system. Replace the Water Softener with a two-stage. Replace two toilets I supplied. Remove all old appliances/toilets/etc. They scheduled it the very next day. The installation day went smoothly. The HVAC Installation team included Rolando, Sigi, Jose, Chris, and Eliobardo. The plumbing installation team included Marco and another whose name I will update here. Everything was done - save the gas line for the tankless water heater. Inspections and the connection need to happen, but otherwise everything is working. This was Wednesday-Thursday-Friday this week. Throughout, I was in communication with Kari in their office, who reviewed my Home Warranty Contract, confirmed what they would do (deny everything), and worked on the finances side to help bundle everything together. Constant, immediate communication and wonderful customer service! An outstanding experience overall, and I am never going back to the Home Warranty nonsense I had to experience.