Cindy McCartney
Pros: The clinic was able to get me in quickly when I expressed concern about a dark spot on my face that had changed. I was moved from the waiting room to the exam room Dr. Lisa Zaleski-Larsen was well recommended by a close friend. I liked her because she apologized for my wait, was friendly, and put me at ease. The medical assistant was also friendly and concerned about my comfort. Con’s: I had to wait about 10 minutes after my appointment time to be called into an exam room and almost another 10 minutes in the exam room in the paper gown, which was nerve wracking. My head-to-toe exam, although thorough, seemed very rushed. The doctor removed a couple of moles and treated a pre-cancerous spot, which I was grateful for, but she had no time to discuss other issues with me because she had a surgery scheduled. Due to her friendly demeanor, my belief was that the doctor was behind schedule, over scheduled or both. After looking at other reviews, it appears that rushing through appointments is a pattern and follow up appointments are required for multiple concerns. I was very disappointed that I did not have more time with the doctor considering this was an initial new patient exam. Add to that the drive time from Truckee and 3+ hours missed work, it was frustrating. I was also told that if I didn’t get a phone call with the results on the tissue removed that I needed to call the office. To top things off, I was dismayed to be informed that Dr. Larsen will be leaving the clinic, so I have to find another provider for my 1-year follow up.
