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Sivan Romascanuvia Google

2 months ago

I specifically booked this appointment after calling ahead to confirm that this location provides extractions. I made it clear that extractions were the reason for the visit. When I arrived with my teenage daughter, I was very disappointed to find that the “extractions” consisted of about two minutes with a small light. The remaining 40+ minutes were spent applying masks and giving facial massages in a dark room. This is not an extraction service, and it is not what we scheduled or needed. I book a facial, not 40+ minutes of masks or massage. The service was misleading and did not match what was confirmed over the phone.

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East 77Stvia Google

3 months ago

Detailed Account of Negligent Service - Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow area, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

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Theresia Svia Google

9 months ago

Just had an ✨AMAZING✨ facial with Christina! She was warm and personable and empathized completely with my skin concerns. It was a true sensory escape from beginning to end—the SKN space itself is so beautiful and everything Christina used felt and smelled divine. I left feeling glowy and rejuvenated, both inside and out! 15/10 - would highly recommend!!

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Olya Russuvia Google

about 1 year ago

Best facials! I’ve been coming to SKN in Montclair for over a year now. My skin specialist is Rebecca, and she is absolutely amazing. My skin has dramatically improved since I started coming here. Rebecca helped me develop a skin care routine. She also gives suggestions for moisturizers, serum, etc and has samples to try out before buying. This place is not pushy like other places I’ve been to to make you buy their products. She is super helpful. The facility is clean, calm And relaxing. It is always the highlight of my day to come here. Highly recommend!

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Michelle Grecovia Google

about 1 year ago

SKN is one of the best if not THE best spa around the Montclair area. Kate and her staff are exceptional. If Kate isn’t available for a facial, Treasure is the go-to. Her knowledge of your skin and recommendations for products are great. Not to mention her massage makes you fall asleep in the best way! I also highly recommend booking a deep tissue massage with Kirsti. I’ve been going to her for years and each time I leave feeling refreshed and relaxed. The entire facility is clean, fresh and so chic too. 10/10 experience!