Audra garza
I am writing to express my extreme disappointment regarding a discriminatory and very negative experience I had at your location today, Today at approximately 5:30 PM. Upon entering the store with my service dog, the cashier immediately and rudely stated, "No dogs allowed." I calmly explained that my dog is a service animal and provided her with the visible service animal badge. The cashier dismissed this information and my explanation entirely, demonstrating a clear disregard for federal regulations regarding service animals. Despite this unprofessional interaction, and because I had promised my son his cupcakes, I proceeded with my purchase. I was initially planning to also purchase a "puppy cupcake" for my service dog, but due to the cashier’s unacceptable attitude and violation of policy, I decided against it. I must stress that this incident entirely ruined my experience. While I normally enjoy shopping at your store, I greatly regretted giving your business my money this evening and will be taking my future business elsewhere. I expect appropriate action to be taken to address this serious lapse in customer service and service animal training.
