South Bay Animal Hospital & Emergency

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Yirui Wangvia Google

28 days ago

Shamefully Greedy and Untrustworthy I’m absolutely appalled by the greed and unethical practices of this pet hospital. When my cat was diagnosed with FIP, they charge us an outrageous $840 for medication that costs less than $290 when purchasing directly from the stokes pharmacy. When I questioned the price, they blatantly lied and claimed the cost would be the same if I went directly to the pharmacy. This is a COMPLETE LIE—the real price is much lower. It’s clear that this hospital doesn’t care about your pet’s well-being—they only care about squeezing as much money out of you as possible during an emotional and stressful time. Instead of providing compassionate care, they’re focused on lining their pockets. If you value your pet and your finances, stay far away from these people. All they want is your money, not what’s best for your pet. Disgusting and disgraceful.

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Furivia Google

about 1 month ago

A satisfaction rating of 3.7 raises concerns, and unfortunately my personal experience aligns with this. An appointment costs $120 and is charged in advance to a credit card. Without an appointment, the fee increases to $200, a difference that was not reasonably explained. During my visit, the veterinarian declined to treat my dog, stating that my behavior was inappropriate. For clarity, my questions were solely related to a treatment package I had already purchased, for which I paid over $900. These questions were reasonable, factual, and asked in a respectful manner. To avoid any misunderstanding, I clearly stated my willingness to proceed with treatment and to pay an additional substantial amount if required. Despite this, treatment was not initiated. In my view, refusing to provide care to an animal under these circumstances particularly when questions relate to billing or package terms is concerning and falls short of the professional standard one would expect from a veterinary clinic. I would not recommend this practice

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Scottvia Google

3 months ago

I am finally writing this review, six years after boarding our dog here, to report on his continued trauma from that terrible experience. We boarded our dog at South Bay for a full week in October 2019 during a family emergency. When we arrived for after-hours pickup on 10/14/19, the staffer on duty couldn’t locate him. After several minutes we were allowed to look ourselves. We walked past rows of crates to a set of small rooms labeled “luxury suites.” A blanket covered one door. I pulled it down and found our dog Jax in the small white room with the lights off, feces and urine everywhere, slouched in the corner, shaking, with a very fearful posture. When I asked what happened, the staff member said Jax “wouldn’t come out of the room" for his outdoor time. Since this boarding experience, Jax has needed a muzzle and physical restraint for routine vet work—an abrupt change that began after this stay. Having worked in a dog boarding facility myself, often with over a hundred dogs at a time, the notion of leaving a dog in a room because he "wouldn't come out" is completely unacceptable. There is no conceivable scenario where that can occur, at least not for a trained pet care provider.. I regret not taking photos and escalating this experience to South Bay management way back in 2019. In that moment, my only priority was getting Jax home safely. I’m sharing our experience now so other pet owners can make informed decisions about where, and where not, to trust their pets for overnight boarding. Needless to say, we do not recommend boarding your pet at this facility.

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Rocky Zhuvia Google

5 months ago

If you don't do business with them, they report you. I had a terrible experience with South Bay Emergency. My dog was hit by a car and injured his back leg. I brought him to South Bay, where they quoted me $6,000 just for exams — including $500 just to shave the fur on his leg. They made it clear there was no room for negotiation and told me this was only the beginning; the actual surgery would cost even more. I left and got second opinions from two other vets. Both gave significantly lower quotes and believed the injury was not a fracture. The X-rays showed the bone was fine, and my dog recovered fully in just a few days with basic medication — no surgery needed. After my visit, South Bay called me multiple times asking for the names of the other clinics I went to. I chose not to share that information. Then, within a week, I received a call from the Silicon Valley Animal Control Authority saying South Bay had filed a complaint against me. Thankfully, the new vet’s records made it easy to get the complaint dismissed. If you don't do business with them, they report you. So now, I'm using my right to report their behavior to the public.

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Julie Starlingvia Google

7 months ago

We love South Bay Animal Hospital. Last year, we waited 4 hours at another ER to be seen, our female 2 year old Malinois had been attacked and had a 2.5” hole in her stomach. She was in so much pain so we left that ER and took her to South Bay Animal Hospital. We were seen immediately. she had to be sedated and stitched. This time, my other dog, a 1.5 year old male Malinois had complications to his gastroplexy, he popped a stitch. Again, We were seen immediately and they were able to sedate and re-stitch him up. My male malinois never lets anyone, vet or strangers, touch or pet him. He generally needs to be muzzled and sedated for vet visits. This visit, we didn’t have time to sedate him, only muzzle him, and surprisingly, Dr. Atwal was able to pet him! He’s the first vet that he allowed to pet him. You gotta think that they’re doing something right if my dog lets them pet him! Anyway, I always feel very comfortable going there for emergencies. I would probably go to them for regular vet visits if I didn’t live so far away. The entire team is wonderful and sensitive to dogs who have a lot of fear. But I’m of the mind that the safety of the vet, vet techs and staff, is paramount so I always muzzle and if I have time, sedate, my male malinois. So far, each time I’ve been here, I’ve been very happy with how my dogs are handled and cared for. I always feel very confident in both the expertise of the entire team and their compassion.