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Southwest Heating & Air Conditioning
Your Trusted Partner for Reliable HVAC Solutions
4.2(5 reviews)
home-services
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Your Trusted Partner for Reliable HVAC Solutions
Southwest Heating & Air Conditioning provides comprehensive HVAC services in Los Angeles, focusing on punctuality and customer satisfaction. With a skilled team led by knowledgeable technicians like Gustavo, they ensure quick diagnoses and effective repairs, often offering same-day service. Customers appreciate their communication throughout the process and the transparent pricing structure. Despite some past quality concerns, the business has established itself as a reliable choice for heating and air conditioning needs.
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Professional installation of heating and cooling systems, ensuring compliance with local codes and optimal performance for your home.
Prompt diagnosis and repair of HVAC issues, with technicians providing clear explanations and efficient solutions to restore comfort.
Regular servicing to extend system lifespan, improve energy efficiency, and prevent costly breakdowns through thorough inspections.
Rapid response for urgent heating or cooling problems, with same-day appointments available to address critical needs quickly.
Specialized services for property managers, including tenant coordination, photo documentation, and reliable repairs for multiple units.
Super impressed with the rapid response by this company!! Gustavo, the rep who arrived, was prompt, friendly and VERY knowledgeable!! He quickly diagnosed the problem. The part I needed was located in Los Angeles, the owner had an employee pick up the part and deliver to my home. I did not have to wait until this afternoon to have the heater repaired.
Gustavo was on time, personable and seems knowledgeable . He let us know what he was going to do and kept us informed as the job progressed. Very happy with the entire process from the time we called and was connected with a real person, got a timely appointment and all went as scheduled. I would certainly recommend this family business.
Called Southwest heating for an appointment. They gave me some options. Later texted me when they had an opening to come out earlier. Dave the technician called to let me know he's on the way. Did a great job diagnosing the problem. Very thorough and it didn't cost an arm and a leg. I would recommend Southwest heating.
I found Southwest Heating & Air on Yelp and recently started using them for repairs at some rental properties. Their technicians keep you updated on what they find which is great since the tenants are usually the ones meeting them face to face. They're very thorough and even sent me photos of the work they did since I wasn't able to meet them on site. They're knowledgeable and the price was reasonable for the work performed. I've used them for 2-3 jobs since I first found them on Yelp and would recommend them to other property managers as well as homeowners.
This is a second update to my initial review regarding the Gross Negligence and Code Violations by Southwest Heating and Air Conditioning (CA License #1007813) This update is to further document and clarify the dangerously deficient and unlawfully executed HVAC installation performed by Southwest Heating and Air Conditioning, during the summer of 2021 at my residence. A comprehensive inspection by a licensed and reputable HVAC firm has confirmed the following serious safety violations and breaches of California Mechanical, Electrical, and Building Codes resulting from Southwest’s substandard and negligent work: Documented Violations: 1. Bypassed Safety Controls, creating a substantial risk of fire, explosion, and system failure. 2. Improper Electrical Wiring within the burner box, posing a direct fire hazard. 3. Improper Condensate Drainage, which resulted in significant water intrusion and structural water damage to the property. 4. Undersized Return Ducting, creating airflow restriction, energy inefficiency, and potential for equipment overheating. 5. Improper Duct Layout and Disconnected Supply Vents, severely impacting system performance and overall safety. Applicable Code Violations: The above findings constitute violations of the following codes and standards: • California Mechanical Code (CMC): §§ 301.0, 303.1, 310.1, 310.4, 601.2, 603.1 • California Electrical Code (CEC): §§ 110.3(B), 110.12(A), 300.4 • California Building Code (CBC): § 1202.2 • Health & Safety Code (HSC): § 17920.3 • Title 24 (Energy Code) – various provisions governing duct sizing, energy efficiency, and safety compliance. Financial Impact: • Water damage remediation paid by AAA Home Insurance: approximately $30,000 • Out-of-pocket costs to remove and replace the hazardous HVAC installation: approximately $17,000 Regulatory Action and Bond Claim: • A formal investigation is currently underway by the California Contractors State License Board (CSLB), which has been provided with extensive documentation, including inspection reports, photographic evidence, and video footage. • Upon contacting Southwest’s bond provider, no rebuttal or denial of the identified violations was issued, further confirming the legitimacy of the claims. Given the egregious nature of these violations and the demonstrated pattern of disregard for safety, code compliance, and consumer protection, I strongly caution any individual or organization against contracting with Southwest Heating and Air Conditioning. The risk posed to property, life, and legal liability is substantial and well-documented. ~~~~~~~~~~~~~~~~~ This is an update to my initial review. I am writing an update to provide newly discovered information regarding damage caused by the HVAC installation done by Southwest Heating and Air Conditioning. Their negligence led to significant water damage sustained at my home, which was traced to the incorrect installation of the HVAC system performed by Southwest Heating and Air Conditioning (CA License #1007813) during the summer of 2021. Following a thorough evaluation by a reputable local HVAC company, there is clear evidence that the water damage to my home was the result of serious installation errors involving the HVAC condensate drainage system. Specifically: 1) Improper Drainage Slope and Elbow Installation. 2) Missing Condensate Trap and Faulty Drain Line Connection. Both of these issues -- independently and together -- caused significant water accumulation in the attic, which migrated downward through the insulation, drywall, and framing, resulting in substantial damage to my ceilings, walls, and related structures. In addition to being reported to the California State Licensing Board, the BBB, and their bond company for serious safety and building code violations, they have also been reported to the California Attorney General's Office for fraud. For the financial and physical safety of your family and your home, beware of Southwest Heating and Air Conditioning. ~~~~~~~~~~~~~~~~~~~~~~~
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