Toni Steen
I don’t use the right reviews, but based on the reviews, I read I was a bit skeptical, but I went ahead and booked my head spot appointment anyway. I arrived early in Reno before the holidays to try to beat the storm so I thought what better way to spend my time to enjoy a spa treatment. I read a review about the location of the head, spa treatment room, and thought how bad couldn’t be. Well turns out they were right. When I was first greeted at the front desk, they were very friendly. Leslie greeted Me and showed me to the spa showers, etc.. She was very friendly and helpful. I was then called to my treatment room by Tori who is also very nice. Once I got shown to my room, this is where it all goes wrong. tori brought me back out front into the lobby and salon area. It was loud and noisy and cold. I wasn’t prepared. I was still in my robe from the spa with a wet towel wrapped around me thinking I was going to go in a private room where it was going to be warm and cozy. I asked her if she would get me a dry towel and she did however I thought that they would at least offer a warm blanket. I was called the entire time . I was placed right next to the public bathroom, where a man and women both have access that was very unnerving knowing I was just in a towel. Then there was the pedicure happening, and the other two ladies carried on the entire time about a bunch of personal stuff they were loud. The A pedicure should’ve known that to be a little bit quiet, knowing there was a treatment going on just on the other side of the wall. I also could hear the lobby where people were coming and going checking in and out. I will definitely think twice about coming back based on my first initial experience. Quite disappointing because the spa and itself is quite lovely
