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Sparta Pet Palazzo
Where pets play, stay, and get pampered with premium care in Plano.
3.4(5 reviews)
Business
$$$
Where pets play, stay, and get pampered with premium care in Plano.
Sparta Pet Palazzo is a premier pet care facility in Plano, TX, offering daycare, boarding, and grooming services for dogs and cats. With a 4.7-star rating from over 330 reviews, we pride ourselves on providing a safe, loving environment where pets are treated like family. Our dedicated staff ensures your furry friends receive personalized attention, whether they're here for a fun day of play, a comfortable overnight stay, or a professional grooming session. Trust us to care for your pets with the same love and commitment you give at home.
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Supervised playtime and socialization in a safe, engaging environment for dogs and cats.
Overnight stays with comfortable accommodations, regular care, and attention for peace of mind.
Professional grooming services including baths, haircuts, and styling tailored to your pet's needs.
Structured activities to help pets interact positively with others and staff.
Personalized advice and planning for your pet's daycare, boarding, or grooming schedule.
We are protective of our 3-legged kitty, and have been boarding her at Sparta for roughly 5+ years. We know not only that she’ll be safe while she’s there, but also loved-on, brushed, played with, and cared for. There are other boarding places nearer to where we live, but it’s worth the drive to Sparta because we want the best for our kitty!
My boy has been coming here for doggy daycare at least a couple of times a month for about 7 years. Sparta had been one of the highlights of his life. I love all the staff and more importantly Leo does too! Thank you Sparta!
I take my pride and joy there about 3 times a week for daycare. He absolutely can’t wait to get in the front door. He loves the staff so much. I know when I take him there he is very well treated. It gives me peace of mind when I have to go out of town that they care about my baby almost as much as I do. I haven’t ever had him groomed there because I have a big baby and I just prefer to do it myself. I have recommended Sparta to several people and feel comfortable with continuing to do so. I live this place so much that I also take my grand puppy there when he is in town.
I boarded my cat at Sparta for a long weekend. He's always had a good time at previous boarding facilities and has come home happy. After returning from Sparta he acted like he had not had access to water for quite some time and he's now terrified to go anywhere. Previously he loved traveling and was super friendly to strangers. Now he hides and cries. I don't know what happened there, it clearly wasn't good.
This past Friday, April 4th, my boyfriend took our dog Olive to Sparta to receive her regular grooming services. We have brought Olive to Sparta since she was a puppy two years ago to receive grooming services, and have always instructed them to cut her hair as short as they can (she is a maltipoo breed and her hair grows back fast). When picking her up from the appointment, she had been entirely shaved down to where her pink skin was visible all over her entire body. On her head, there were two clear red markings from razor burn above both of her eyes (I have attached a photo from when we returned home Friday). She began scratching these specific areas on her face excessively, leaving large bloody and scabbed areas. We have had to buy a cone and ear cover (to prevent hematomas forming from excessive head shaking due to irritation of her ears) to prevent her from further injuring herself. I reached out to Sparta yesterday with my concerns and requesting a refund, stating we have brought her here multiple times and given the same grooming instructions, but we have never had her entirely shaved down with visible injuries left on her face. I also attached photos in the email with timestamps of previous grooming appointments from the last year to back my claims, along with photos of the razor burn injuries which were a direct result of the grooming appointment. The general manager, Kim Hernandez, reached back out and left a message for my boyfriend, whose phone number is linked to our account. He called back after work today, to which Kim claimed there were in fact no red markings left on Olive’s face following the grooming, and that she was scratching her face because she “wasn’t used to” the shorter haircut, and that they would not refund the grooming services. Her claims are false. There were clear red markings, razor burn, from the time we picked her up from the appointment that worsened due to the irritation in this specific area. She did not have any other red markings on her body, and she has not been scratching any other part of her body excessively, even with the extremely short length/lack of hair even left. I have also attached photos of how the injuries have progressed, with the second two photos from Sunday morning and the last two photos from this afternoon. I find it extremely disappointing that a company we have poured so much money and time into for two years for grooming, boarding, and daycare services to basically blame our dog for the actions of the groomer (Jennifer). I find it disgusting that a facility that is supposed to ensure the health and wellbeing of dogs would so blatantly deny their actions, not even providing an apology for the repercussions on Olive’s health. We will not be returning to this facility due to Kim’s callous response, and I recommend you would too think twice about having your dog groomed here.
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