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Ginamarie Ontiverosvia Google

about 1 month ago

Hugh shout out for SPS Plumbing for having Ruben on their team. Ruben is a knowledgeable plumber. His workmanship was excellent. He’s mindful as he works. He’s kind thoughtful and has excellent manners. A pleasure to work with. Well done SPS Plumbing 👏👏👏👏👏

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Gato Elvia Google

about 2 months ago

A SPS technician came to my house to repair a newly purchased AO Smith water heater due to defective burner assembly unit. I highly recommend this company because their technicians are professional and knowledgeable about their work. And they are patient when answering my questions. No hot water to use in cold winter is terrible. Now my water heater is back on working again. Very happy about it :)

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Jorge Llanosvia Google

2 months ago

SPS Plumbing are great! They helped me with a tankless water heater. At the beginning of winter my water heater broke, I called PSP plumbing because they are an authorized technical services by the brand of my water heater. Ruben came home to diagnose my device and a main part was broken. He called the brand and got extra technical help. Ruben replaced the broken part as soon as they got it. He is a great technician he came on time and was very empathetic with us since we lost hot water during winter. At the office, Vanesa the office manager was very polite and great answering my questions and concerns. They are a good team. Call them they will take good care of you!

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Gary Beauprevia Google

3 months ago

When my nearly new hybrid heat pump water heater recently failed unexpectedly I called one of the three plumbing companies serving Sunnyvale who were specifically authorized by the manufacturer to service their water heaters. The company I chose was SPS Plumbing, and I couldn’t be happier with their service. Everyone at SPS was very helpful and friendly. Starting with Vanessa, who answers the phone at the office, and who sets up appointments and does all the admin stuff. The person who came to my house was Reuben, who quickly diagnosed the problem and obtained the authorization from the manufacturer to replace the entire water heater. Rueben was very professional and courteous, and he clearly answered all my questions. Reuben also put my water heater in electric-only mode so that I would continue to have hot water while waiting for the replacement water heater to be ordered and delivered. I didn’t know it was even possible to switch from heat pump mode to electric only mode and therefore to continue to have hot water even though the heat pump mode of the water heater was totally inoperative. Once the replacement water heater was delivered, Reuben and the owner of SPS Plumbing, Steve, came to install it. Once again, Reuben and Steve were once again, professional, efficient and courteous. Steve helped me remove some valuable spare parts from the defective water heater and he advised me how best to maintain the water heater annually by draining and flushing, cleaning the filter, and even removing and cleaning the two heating elements if I wanted to do that task myself. Or he told me SPS offers an annual service if I didn’t want to do those things by myself. Teaching me how to do it was very generous of them. I would happily use SPS Plumbing again. Their service was everything I hoped it would be; professional, timely, efficient, and courteous. You can’t ask for anything more.

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kevinvia Google

3 months ago

had a noticeable increase in summer gas usage when i switched out the water heater. Steven came out and checked everything; am i mean EVERYTHING! Gas pressures, gas leaks, the vent, insulation, spent time on the phone with AO Smith, asked about efficiency, standby loss, energy factor, etc. In the end it was determined even tho' the AO Smith water heater has better efficiency specs vs my previous device, it actually has lower efficiency than my previous water heater in a real life application. Very thorough, professional work. Thanks Steven!