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Michael Johnsonvia Google

3 months ago

AVOID AT ALL COSTS—NEVER USE AMAZON LOCKER After work, I arrived to pick up a Christmas toy for my godson, a toddler, who I’m seeing tomorrow before his family leaves town. I thought the Amazon locker was outside, but it was inside. Luckily there were plenty of people just inside by the Amazon locker, right next to the entrance—surely one of them could help me, right? Wrong. They opened their doors to leave and said they were closed. I said oh I’m sorry, I didn’t realize, I thought the locker was outside but I just have one package, and showed them my phone which was all ready to scan. They reiterated they were closed (lights on, store full of employees), and I said yes again I’m so sorry, this will only take a moment. I explained the circumstances—surely someone would understand, right? Wrong! Upon hearing that I had to pick up a CHRISTMAS TOY FOR A CHILD and it HAD to be tonight due to the aforementioned extenuating circumstances, the entire group of Staples employees shrugged and muttered more about being closed. I begged them to have a heart—it’s Christmas! And I had been lucky enough to catch them while they could still help me. They sneered in my face and locked me out. Don’t ever, ever expect to be able to use the Amazon locker at this Staples. And if you’re looking for a bit of holiday cheer this Christmas; a bright spot of customer service from someone willing to go the extra mile; a SHRED of humanity for a child who won’t have a Christmas from his godfather now—don’t expect to find it from this heartless crew.

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Melanie Rodriguezvia Google

4 months ago

Amazon returns not working. Came twice this week and system was down. No explanation other than IT issues and would not try with scanner because they "already took it" so the employees are not helpful at all. I even called before I came to confirm and they said it was working.

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yasminevia Google

4 months ago

Came in at 3:30pm oct 29,2025. Was going to give one star because this hispanic short guy working at the print station gave me an ugly attitude as soon as I walked in and gave me a 2 hour wait time just to get labels printed then walked away didn't even attempt to help after that. I told him I didn't mind coming back. The first time I came in for labels it only took me nomore than 10 min. So this lovely nice gentlemen Roman came up to me and asked if I needed help. He helped me right away the same way I came in the first time. He got my labels done in under 10 min. Don't get helped by the hispanic short dude who works at print he has an ugly attitude cause how do you tell me wait time is 2 hours but your colleague gets it done in 10min. unprofessional and misleading. If Roman wasn't there I would've had to make two trips when it was really only one trip needed .

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Mynera Arivieravia Google

6 months ago

Great service from Ricky! I came in overwhelmed because I need 17 certificates printed. He provided me with options for different paper, helped me choose the best one instead of overcharging me for what I thought I needed! He was immensely patient and had the Best customer service. Certainly willing to return and only chose to sign up for the rewards due to my positive experience with Ricky.

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Kimberly Hvia Google

about 2 years ago

First time to this location, came in for the TSA pre check, small parking lot but had no problem finding parking. Day time didn’t feel unsafe. Friendly helpful staff inside. I was helped quickly, made my experience a good one. Would highly recommend and would return. Clean store and actually much larger inside than it looks.