Michael Johnson
AVOID AT ALL COSTS—NEVER USE AMAZON LOCKER After work, I arrived to pick up a Christmas toy for my godson, a toddler, who I’m seeing tomorrow before his family leaves town. I thought the Amazon locker was outside, but it was inside. Luckily there were plenty of people just inside by the Amazon locker, right next to the entrance—surely one of them could help me, right? Wrong. They opened their doors to leave and said they were closed. I said oh I’m sorry, I didn’t realize, I thought the locker was outside but I just have one package, and showed them my phone which was all ready to scan. They reiterated they were closed (lights on, store full of employees), and I said yes again I’m so sorry, this will only take a moment. I explained the circumstances—surely someone would understand, right? Wrong! Upon hearing that I had to pick up a CHRISTMAS TOY FOR A CHILD and it HAD to be tonight due to the aforementioned extenuating circumstances, the entire group of Staples employees shrugged and muttered more about being closed. I begged them to have a heart—it’s Christmas! And I had been lucky enough to catch them while they could still help me. They sneered in my face and locked me out. Don’t ever, ever expect to be able to use the Amazon locker at this Staples. And if you’re looking for a bit of holiday cheer this Christmas; a bright spot of customer service from someone willing to go the extra mile; a SHRED of humanity for a child who won’t have a Christmas from his godfather now—don’t expect to find it from this heartless crew.
