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Michael Stefanvia Google

about 2 months ago

Have been a long time strickland customer. I used to admire their honest service calls and have recomended them to several family members and neighbors over the years. As members, we would get semi-annual service check ups, the last one being in May of 2025. In December of 2025, we noticed our ceiling right below our unit began to leak. We called strickland as this was a HVAC related leak coming out of the drip pan they installed a few years prior. One of their service members came out and stated that the drain pipes were cleared and that the leak is happening because the unit pendulum was strapped in horizontally and was slowly sinking down and crushing the drip pan. This was a complete lie as the pendulum is very clearly strapped vertically to the attic ceiling and is nowhere near "crushing" the pan they had installed. The leak stopped while they were there as AC was not running during this time. The tech that came out sat me and my wife down and wasted an hour of our time trying to pitch us getting a whole new unit as they could not pinpoint what the exact issue was. We obviously got a second opinion and it turned out that our drain pipes were clogged (creating water back up) and the drip pan strickland installed was not leveled causing any excess water to easily leak out of the side. In addition, there were no gaskets or sealant installed on this drip pan where the piping exit cutouts were located making it much easier for excess water to leak out of the pan. Stricklands failure to properly install a drip pan at level and identify that water was backed up in the unit and not flowing through the drain pipes has caused serious damage to our ceiling. Strickland does not take any responsibility for this. As a matter of fact they get very defensive whenever a complaint is brought up. We've had good experiences with them in the past and a couple questionable experiences but this has sealed the deal.

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Rebecca Kirkvia Google

2 months ago

Strickland was great! It started with the initial phone call speaking with Britney. They had an appointment on the same day which was so helpful. Robby Dollar was our technician and he was very thorough. While Robby was at the home we had some billing questions and he was very patient while the office and I worked through them. I will definitely be using them again!

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Rebecca Andersonvia Google

2 months ago

Great experience with Strickland Heating and Air! Scheduling was easy, I was alerted when the technician was on his way, and the service was excellent. Rafael was professional, personable, and very knowledgeable. He took the time to explain everything clearly, got our system up and running quickly, and shared recommendations to address concerns he saw as well. Highly recommend!

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Garyvia Google

3 months ago

I’ve used Strickland for a year now via their semi-annual A/C check-up agreement and like dealing with them so far. They reached out and scheduled both Summer and Winter check-ups promptly. Their Technician Robby Dollar serviced our AC both times and was always on time & courteous. He made suggestions that could improve our system while not pressuring or trying to sell unnecessary products so I decided to sign up for another year.

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Jake Thrashervia Google

4 months ago

Strickland made it easy to schedule an appointment and kept me updated when the technician was on the way. When our technician Robby arrived, he did an excellent job of thoroughly inspecting our system and explaining things every step of the way. I felt much better about the state of our system after Robby left because he pointed out what was working well and what could potentially pose an issue in the future. Now we have a much better idea of how to maintain the system between visits, and what particular parts to keep a closer eye on. Hopefully together we can keep my system running well for many seasons to come!