Jenna B
I’m leaving this review specifically regarding a service performed by Lexi. I came in with medium-to-dark brown virgin hair and very clearly requested a conservative, cohesive color with soft, diffused dimension — an overall lightened look that reads as one uniform color. I stated I did not want golden drastic highlights. I provided a reference photo and had a detailed consultation beforehand. Unfortunately, the result does not reflect what was discussed. The finished work shows visible, high-contrast surface golden highlights rather than the soft, blended look I requested. I’ve attached the reference photo, and the result for clear comparison. Because the outcome missed the mark so significantly, I consulted with a reputable stylist in Los Angeles, where I live. I was informed that the work now requires a full color correction, quoted at $600, to undo and rebalance the highlight pattern. This is especially frustrating given that I started with virgin hair and specifically asked for a conservative approach. Lexi did offer to have me come back in to fix the color, but given the initial result, I no longer felt confident that a corrective outcome could be achieved and did not feel comfortable proceeding. I paid $200+ to Lexi for this service. When I followed up with documented concerns about the result, I received a generic “no refunds” message rather than a discussion of the outcome or how it differed from what was requested. This did not feel like a professional or appropriate way to resolve the situation, and I was disappointed by the lack of accountability. To be clear, I want to note that the salon owners were kind and professional when I spoke with them. This isn’t a matter of personal preference — it’s a clear mismatch between the requested service and the result delivered. I’m sharing this experience so others can make an informed decision about booking with Lexi for color. I’m giving two stars solely because the salon owners were beyond kind.
