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Tim&Shariesse Robertsvia Google

about 1 month ago

I had a great experience at Su Casa, and I feel compelled to highlight the exceptional service I received from Mateo. From the moment I entered the store, he was attentive without being intrusive—gracious, knowledgeable, and remarkably patient. His calm temperament and genuine enthusiasm for the pieces made the entire experience feel thoughtful and curated rather than transactional. Mateo’s customer service reflects a level of excellence that is increasingly rare and speaks volumes about the standards upheld by Su Casa. Additionally, I was impressed by the company’s prompt and seamless delivery service—efficient, reliable, and handled with the same care reflected in the in-store experience. Su Casa offers truly unique, beautiful pieces, and this experience has ensured that I will absolutely be returning for future purchases. A wonderful store, elevated further by outstanding service.

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Nicole Hartigvia Google

about 1 month ago

TL;DR: a couch from Su Casa is an investment in an awesome local small business, American manufacturing, and the couch itself - that won't require replacement every 10 years like some intentional garbage from Ikea, joybird, lovesac, etc. After dealing with a degrading Ikea couch for 8 years, I finally sought out a replacement. Lots of people recommended online stores, like joybird or lovesac, but so many reviews suggest they're little better quality than Ikea with a polished PR facade, and sample swatches confirmed that. I went to a few secondhand places, like second chance, but couldn't find anything in the right size. After finding some good options in their online store, I went in to Su Casa, and holy smokes it was the best decision! Their materials were clearly higher quality/more durable than the online swatches I received, and their customer service was excellent - knowledgeable and available to sufficiently answer all of my questions. They helped me with each customization decision and even added throws to my order over the phone a few days after I placed the couch order in store and realized I should get the pillows. They kept me updated about the couch construction and even asked, after it was completed, that the packaging/shipment portion be expedited (after I called to check on progress since I had a guest coming into town who I wanted to give a not-falling-apart couch as a sleeping option). Then 2 friendly delivery guys miraculously managed to get each piece of the couch up my front steps and in through my front doors without even touching the couch or wall. The couch is fabulous and perfect and still feels and looks brand new after 3 months (with 3 rambunctious kids). It cleans up easy and seems impossible to damage with scratches. On top of ALL of this perfection, I'm so glad to support American builders and this excellent local business. Yeah, those online companies may cost $500-1k less than a similar couch at Su Casa, but you get what you pay for - a decline in quality and service, and no American manufacturing. This couch may have cost 2-3x as much as a current, comparable IKEA couch, but I'm sure in 10 years it WON'T be anywhere near falling apart. I'm betting it'll still look great! Thanks Su Casa for being an awesome Baltimore option for home furniture/goods!

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Annabelle Gvia Google

2 months ago

They have unique and beautiful Christmas tree ornaments! Some of my favorite ones are from this store

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Christina Bransonvia Google

3 months ago

The furniture speaks for itself, it’s great quality. But I really want to shout out their delivery guys. They’re always so kind, helpful, thoughtful and efficient. I’ve had a wonderful experience with them and staff at the store as well.

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Michael Brownvia Google

over 3 years ago

I am trying to decorate an airbnb of mine. This place was super helpful either for actual products or to generate ideas for the future. Well-curated stuff that straddles the line between old world style and be. E