Sugarfina

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Jenavieve Zhaovia Google

over 1 year ago

The experience we had with Sugarfina is just utterly terrible that I recommend others to approach with caution.. Sugarfina is supposed to be a premium candy brand. As suggested by it $9.5 a cube of candy and pretty packaging. I thought at a premium price point of $9.5 I would be getting good quality candy. This is my little luxury. And I was so excited. But.. We bought five cubes of candy, 2 of which are dark chocolate almonds. The almonds tastes oxidized, you know that rancid long expired nut taste. It’s not edible. Both boxes have the same rancid taste issue. We live two hours away so it’s not practical to drive back for an exchange or refund. So we called customer service. It took a long time for a representative to be available to help us but that’s ok. The representative promised a full refund and shipping us a replacement. We weren’t expecting that as I just want the two inedible cubes refunded. But I appreciate them promising to make it right. However, two weeks has passed and we did not receive any refund nor shipping confirmation. So we called again, which again took a long time for a representative to be available. We explained the issue, and were told the first ticket was probably not submitted. They promised again a full refund and shipping us a replacement for the two defected products. And weeks passed nothing again. We called a third time. And I really just want the two cubes of inedible candy refunded. And was told “well we refunded you”. But it’s been 7 weeks there was truly no refund.. After three long calls and empty promises I gave up on trying to fix it. I’m just expecting adequate quality for what I paid for but they can’t deliver. This is not advertised as your average brand. So I believe customers should receive not your average product. I don’t condone these empty promises and false hopes either. Candy is supposed to make us happy. But this candy caused so much heartache for us. We did everything we can to delay the review and try to resolve it first. I genuinely always believe a bad product could be an accident and the business is willing to fix it. Instead of rushing to review I always reach out and explain and resolve it. We tried and are tired. I don’t want this to happen to anyone else. If you do buy their candy. Please try it before you leave the place..

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Ally Lvia Google

over 1 year ago

This is the luxurious treat you buy for others who would never buy such a splurge, with the total price being okay but the item itself being expensive for what it is, like a $10 hand sanitizer or a $30 candle. This store is located in Santana Row. It used to be located next to Sephora but has moved to a smaller space on the Row. They have samples unlike other third-party retailers that carry them obviously. The packaging can't be beat. Please refer to my Halloween Sugarfina advent calender. I love how there are boxes for different occasions, like graduation. You can mix and match the plastic cubes for some of the boxes like the treasure chest type ones. Separately, they are also fitting for occasions like bridesmaid ask boxes. I think most of the gummies are great, particularly the alcoholic and sour ones. The chocolates are good but usually nothing special. The olive 🫒 ones look nice though.

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I-Cheng Leevia Google

over 3 years ago

Sugarfina is one of my pocket gift go to place regarding to high end gifts. Their signature champagne bear and rosé gummy are really unique. They also have a lot of other fun and interesting flavors. The price range is on the high end part, around $8.95/box. The overall Tiffany blue packaging and the small acrylic box really create the high quality feeling.

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Sergey Blashkovvia Google

almost 7 years ago

Well decorated sweet store with wide variety of candies. They have all sorts of sugar, chocolate, nuts, and even alcohol-based candies. The service is great, location is perfect. Sometimes they have promos and samples. The packaging is neat and solid.

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Annievia Google

over 7 years ago

This place must be what heaven looks like because it is filled with beautiful looking sweets and packaging! Great gift ideas if you don't mind sending $12 for 10 gummy bears 🤣! But again, it is too pretty to eat too!!! My favorite is their pineapple gummy bears in the shape of pineapples. And their hello kitty gummy bears is a crowd pleaser!