James Farrell
Do not recommend. I am not a customer, but a firsthand witness. While attending an appointment at Austin Regional Clinic, I observed children playing at Sun Moon & Stars Learning Center. One child attempted to run away from an employee, and the staff member responded by sharply pulling the child’s hair from the back of her head. The child immediately began crying uncontrollably. What I witnessed was deeply concerning and, in my opinion, inappropriate behavior toward a child. This occurred at approximately 12:22 PM on the day of this review. For management: I am not interested in a scripted response or a request to call. This is something that should be addressed internally and corrected. REPLY Your response appears to be a generic template and does not address the substance of what I reported. I never stated I was a customer, nor did I provide any identifying information that would appear in your records. I was a witness at Austin Regional Clinic, adjacent to Sun Moon & Stars Learning Center. I clearly observed a staff member sharply pull a child by the hair, followed by the child crying uncontrollably. That is the concern being raised—rather than addressing that, your response focuses on deflection instead of acknowledging the seriousness of what was witnessed. Referencing schedules, fencing, or lack of a “record” does not change what was witnessed. I am not interested in a scripted reply or a request to call. This should be reviewed internally and addressed appropriately.
