Sun Travel Cruises and Tours

Name: Sun Travel Cruises and Tours
Address: 1718 North Zaragoza Road, El Paso, TX, 79936, US
Telephone: (800) 874-4042
Price range: $$
Rating: 4.1

Sun Travel Cruises and Tours: Your trusted El Paso travel partner for memorable getaways.

4.1(13 reviews)

event-planning-and-services

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About

Sun Travel Cruises and Tours, based at ZARAPLEX Shopping Center, 1718 N Zaragoza Rd, El Paso, TX 79936, is a travel and tour agency. Customer reviews highlight Ruth Cordova for personalized, patient help with flights, hotels, and tours, including assistance with refunds when plans changed. Some feedback notes scheduling issues and mixed experiences with other staff, reflecting a range of travel-planning outcomes.

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Location

ZARAPLEX SHOPPING CENTER, 1718 N Zaragoza Rd B1, El Paso, TX 79936, USA

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Information

1718 North Zaragoza Road

El Paso, TX, 79936

(800) 874-4042 www.suntravelelp.com/

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Services

Custom Vacation Planning

Personalized itinerary design for cruises, international trips, and domestic vacations tailored to your preferences.

Cruise Booking Services

Expert assistance in selecting and booking cruise packages with options for oceanfront accommodations and special amenities.

Group Travel Coordination

Organized travel arrangements for groups, including flights, hotels, and tours to destinations worldwide.

Flight and Hotel Reservations

Comprehensive booking services for airlines and accommodations, ensuring competitive rates and preferred locations.

Travel Consultation and Support

One-on-one consultations to discuss travel goals, with ongoing support for changes, cancellations, or refunds.

4.10 · 13 reviews

Overall rating

Vee (Vee19)

via Google

· 2 years ago

Alma did an amazing job in helping us set up our first family trip to DisneyWorld.

Michelle Santana

via Google

· 2 years ago

My husband and I gave this place a try because they had great reviews (which we realize now were from years ago). The person we worked with, Micheal Macias, was the worst travel agent we have ever worked with. We took time off work to meet him at a scheduled time. When we arrived, a woman working there told us he "had just left to lunch". Why schedule an appointment if you wont be there when you scheduled? She told us we were welcomed to wait. We waited an hour and he never showed. When we got a hold of him later and he never apologized and just said "I had to take a lunch". We paid him a $150 deposit up-front and he has not responded to our request for a refund. I am so upset he took our money and this is the service we got. Please save your money and explore other options. If anyone from the business reads this, we want our money back, we never got any services from you. This is outrageous. 2/27/24 We received the refund from the business via check. Thank you for rectifying the situation.

Fernando Santana

via Google

· 2 years ago

I am both angry and deeply disappointed after my experience with this travel agency, and I feel it's my duty to warn others about their unprofessional and unacceptable conduct. After paying $150 in advance, I expected a level of service that was never delivered. Their operating hours forced me to take time off work, yet this inconvenience was compounded by the complete no-show of the agent, Michael Macias. I wasted an hour waiting, with no courtesy call or message to inform me of his absence. When I tried to reach out, my efforts were initially ignored. And when Michael finally did contact me, there was no hint of remorse. Instead, he offered a series of excuses, blatantly disregarding the inconvenience caused to me. His attitude was not just unapologetic, but it also had the audacity to make me feel as if I were the one in the wrong. I am also skeptical of their supposed high ratings. The lack of recent reviews on Google raises questions about their credibility. I feel taken advantage of and want to ensure that others do not fall into the same trap. This agency's disregard for basic customer service and professional ethics is alarming, and I urge potential customers to steer clear.

Jenniffer Almanza

via Google

· 3 years ago

Booked an 8 day cruise 🛳. Jessica, my agent, assisted me through the process. Excited for this adventure!

Loren Perez

via Google

· 3 years ago

Tony Armendariz

via Google

· 4 years ago

First time Booking a Vacation with a travel agent, I saw some good and bad reviews but decided to give it a try and IT WAS OUR BEST VACATION HONESTLY 100% recommended Zero stress everything was easy and simple car rental, hotel , airplane tickets, Everything was legit no problems at all, Alma Martinez explain to me every single step how it will be she gave me the best quotes for Maui Hawaii I wanted it for it to be perfect for our 4th anniversary of marriage and really she did everything perfect Premium Ocean View in the hotel was So perfect thank you Alma Martinez You made a wonderful job with this beautiful trip..!!! I will be comeing back for all my trips from now on !!! Next it’s Orlando Florida!!

Diamond Catering in El Paso offers comprehensive catering services and event-venue options for weddings, baby showers, and other gatherings. Customers praise flavorful food and impeccable, friendly service, with leftovers packed for convenience. The team is quick to respond and attentive on-site, and they can accommodate outdoor spaces. The weekly menu and family packs provide flexible, value-driven options for any event.

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